Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Phyllis Malm

Carter Lake,IA

Summary

Professional in hospitality management with significant experience in maintaining high standards of cleanliness and guest satisfaction. Skilled in team collaboration, staff training, and operational efficiency. Adept at adapting to changing needs and ensuring smooth operations. Known for strong leadership, problem-solving, and attention to detail.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Executive Assistant to the Chief Executive Officer

City Motors
10.2023 - Current
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Enhanced productivity with meticulous organization of documents and files for easy access and retrieval.

Director of Housekeeping

Aksarben Senior Living
06.2018 - 10.2020
  • Ensured compliance with safety and sanitation regulations, maintaining a clean and hygienic establishment at all times.
  • Managed budget allocation for the housekeeping department, optimizing resource utilization while maintaining high-quality services.
  • Streamlined inventory management processes, reducing waste and ensuring consistent availability of necessary supplies.
  • Coordinated scheduling and staffing to accommodate fluctuating occupancy rates, maximizing efficiency and minimizing labor costs.
  • Developed strong working relationships with vendors, negotiating favorable terms for supply contracts and service agreements.
  • Increased team productivity by effectively delegating tasks and setting clear expectations for each staff member''s role within the department.

Supervisor

Midwest Maintenance Inc.
02.2018 - 06.2018
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
  • Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.

Owner/Operator

Xtreme Carpet Cleaners
01.2012 - 01.2015
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
  • Developed business plan, processes and procedures to provide superior [Product or Service] to customers.
  • Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.

Assistant Manager

Country Cars
01.2003 - 01.2012
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Manager

Sweet Factory
01.2000 - 01.2003
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Improved marketing to attract new customers and promote business.

Education

Bachelor of Science -

Central South University
Savannah, Georgia

Associate of Science - Clinical Psychology

Iowa Western Community College
Council Bluffs, IA

Skills

  • Document preparation
  • Office administration
  • Customer service
  • Administrative support

Certification

  • Relias Health Care Learning - Online
  • RLMS Certificate in ServSafe Food Handler
  • RLMS Certificate in Abuse and Neglect
  • RLMS Certificate in Cultural Competence in Home Health Care
  • RLMS Certificate in Customer Service
  • RLMS Certificate in HIPPA
  • RLMS Certificate in How to be Survey Ready Every Day
  • RLMS Certificate in Assessing Mental Health
  • RLMS Certificate in Observation, Reporting, and Documentation
  • RLMS Certificate in Sexual Harassment for Employees
  • RLMS Certificate in Bloodborne Pathogens
  • RLMS Certificate in Suicide Risk Factors, Screening, and Assessment
  • Certified Training in Infectious Disease and Control

Timeline

Executive Assistant to the Chief Executive Officer

City Motors
10.2023 - Current

Director of Housekeeping

Aksarben Senior Living
06.2018 - 10.2020

Supervisor

Midwest Maintenance Inc.
02.2018 - 06.2018

Owner/Operator

Xtreme Carpet Cleaners
01.2012 - 01.2015

Assistant Manager

Country Cars
01.2003 - 01.2012

Manager

Sweet Factory
01.2000 - 01.2003

Bachelor of Science -

Central South University

Associate of Science - Clinical Psychology

Iowa Western Community College

Similar Profiles

CREATE PROFILE
Phyllis Malm