Phyllis Manna
Prospect Park,NJ
Summary
Retail & Advertising Sales / Lead Generation / Client Relations / Revenue Growth
A dedicated Senior Sales Account Executive with significant experience in Inside/Outside advertising sales and retail sales for top national NYC-based firms based. A self starter, creative thinker, tactical planner with a proven track record of generating new business thorough strategic marketing, persuasive negotiations and skilled relationship building in order to drive consistent revenue growth. A dynamic and engaging communicator, inspiring leader who motivates others to set goals and continuously exceed targets in order to excel professionally and achieve organizational objectives.
Overview
33
33
years of professional experience
Work History
Funding Concierge
1West
New York, NY
06.2022 - Current
- .Generated 500K plus a month in revenue for new business approvals.
- Contact prospects/leads/accounts clients to discuss financial productions and solutions.
- Identifying potential new leads and new sales opportunities.
- Leading sales qualifying calls and providing live assistance with Fintech technology.
- Building strong customer relationships and identifying up-sell and cross-sell opportunities.
- Suggesting innovative ways to increase sales and enhance clients' experience.
- Working inbound leads discussing potential working capital solutions.
Branch Banker/Consumer Sales Consultant
PNC Bank
Tenafly, NJ
02.2022 - 06.2022
- · Responsible for the acquisition and growth of new and/or existing clients through direct marketing and branch delivery model.
- · Acquires and/or expands and retains client relationships to generate revenue and deepen share of wallet may present the full range of PNC's products and services during each customer interaction.
- · Focuses on client opportunities by providing ideas and insights based on an understanding of the client's needs and their financial well-being. Focuses on increasing client engagement and loyalty. Leverages reporting and sales tools to proactively identify and successfully convert sales opportunities.
- · Builds an effective internal network within branch distribution and product partners to actively acquire new clients and/or expand existing clients to further enhance the client experience. Demonstrates commitment to quality by delivering the CARES model to customers and service partners.
- · Through discovery conversations, identifies and implements client solutions and, as appropriate, collaborates with internal business partners. Effectively executes on contact management strategy through utilization all of available tools.
Account Sales Representative
1West
New York, NY
06.2021 - 02.2022
- Consistently exceeded monthly quotas by effectively managing priorities based on customer needs and potential opportunities.
- Prospected SMB businesses from warm leads refereed from our channel partners NerdWallet and Lending Tree.
- · Drove revenue and funded over $40,000,000 in SBA EIDL loan programs to over 200 businesses in 8 months
- Assisted in the development of sales strategies and targets, contributing to the overall growth of the company.
- Served customers with knowledgeable, friendly support at every stage of the sales process
- Used CRM Salesforce software to maintain detailed contact logs account records and track sales activities.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Worked effectively in fast-paced environments.
Account Executive
World Business Lenders
Jersey City, NJ
07.2018 - 08.2020
- · New business development and liaising with the broker community and other referral partners to originate business loans.
- · Cold calling prospects, building networking relationships and setting appointments to develop new business.
- Contributed to team success by sharing knowledge, supporting colleagues, and working collaboratively towards common goals.
- · Taking responsibility for the sales goals and metrics of the assigned territory
- · Work with each of the Credit, Pricing, Valuation, Title and Closing departments within the operations team on a rotational basis to gain relevant knowledge of these functions, with the intention of developing a working understanding of the WBL product, and its operational processes and procedures
- Built a strong pipeline of prospects through diligent networking, referrals, and lead generation activities.
- Delivered outstanding customer service throughout the entire sales process from initial contact to post-sale support.
Retail Sales Associate
DSW Shoe Warehouse
Wayne, NJ
10.2015 - 02.2019
- · Ensure the highest level of service and boost sales volume by 20% through creating a positive customer experience by consulting with customers to determine needs, offer product information to suit individual requirements, and offering suggestions and resolutions to various issues
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- · Achieved five sales awards in nine months for superior customer service
Owner/Operator
LUNA RESTAURANT
New York, NY
01.1991 - 01.2006
- · Drove profitability by providing the highest quality products and excellent service in order to generate and maintain repeat and referral business
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Oversaw renovation projects that enhanced the aesthetic appeal of the restaurant space, contributing to increased guest satisfaction levels.
- Implemented effective inventory management systems to minimize waste and control food costs.
- Developed and implemented comprehensive business plan to maximise restaurant success.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Owner-Property Manager
Alberta Properties
New York, NY
01.1991 - 01.2006
- Managed a 107-year-old residential/commercial building with three retail stores and 32 apartment units.
- Handled leasing, rent collection, accounting and general ledger for expenses, repairs, and maintenance.
- Gained strong leadership skills by managing projects from start to finish.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Developed comprehensive preventative maintenance programs to prolong the lifespan of building systems and reduce costly emergency repairs.
Education
Bachelor of Science - Business Management
Syracuse University
Syracuse, NY 05.1981
Skills
Advertising Sales
Sales Force
Retail Sales
Lead Generation
Effective Closing Skills
Revenue Growth
Pipeline Management
Client Relations
Strategic Planning
Closing Skills
Networking & Retention
Articulate Communication
Persuasive Negotiation
Timeline
Funding Concierge
1West
06.2022 - Current
Branch Banker/Consumer Sales Consultant
PNC Bank
02.2022 - 06.2022
Account Sales Representative
1West
06.2021 - 02.2022
Account Executive
World Business Lenders
07.2018 - 08.2020
Retail Sales Associate
DSW Shoe Warehouse
10.2015 - 02.2019
Owner/Operator
LUNA RESTAURANT
01.1991 - 01.2006
Owner-Property Manager
Alberta Properties
01.1991 - 01.2006
Bachelor of Science - Business Management
Syracuse University