Phyllis McCoy
Urbana,IL
Summary
Dedicated caregiver with extensive experience at Help At Home Health Care, specializing in compassionate patient care and meal planning. Proven ability to enhance client well-being through attentive support and effective communication. Skilled in maintaining cleanliness and safety standards, ensuring a nurturing environment for individuals with diverse needs.
Overview
24
24
years of professional experience
Work History
In Home Caregiver
Help At Home Health Care
02.2022 - Current
- Ensured a safe and clean home environment by performing light housekeeping tasks such as laundry, vacuuming, and dusting.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Contributed to an overall positive caregiving experience by offering emotional support during challenging or difficult times.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Enhanced quality of life for clients through attentive assistance with daily activities, including bathing, dressing, and grooming.
- Assisted with meal planning and preparation while considering dietary restrictions and nutritional requirements for each client.
- Improved client well-being by providing personalized and compassionate in-home care services.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Provided effective companionship for clients who experienced loneliness or struggled with cognitive decline due to aging-related conditions like Alzheimer''s disease or dementia.
- Assisted disabled clients to support independence and well-being.
Head Cook
Bickford Senior Living
08.2019 - 02.2024
- Placed orders to restock items before supplies ran out.
- Maintained high standards of cleanliness and sanitation in the kitchen, meeting or exceeding health department requirements.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Efficiently handled high-volume service periods without sacrificing quality or consistency in food preparation.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Managed kitchen staff, ensuring proper training and adherence to safety protocols for a safe working environment.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Monitored food preparation processes to maintain consistent taste, texture, and presentation of dishes.
- Adhered to strict dietary restrictions when creating customized meal options for guests with allergies or preferences.
Private Cook
Dept of Rehabilitation
06.2015 - 07.2019
- Worked closely with clients regarding their nutritional goals and implemented meal plans accordingly.
- Prepared high-quality meals for clients with diverse palates, emphasizing the use of fresh, local ingredients.
- Adapted quickly to last-minute changes in menu requests or guest counts without sacrificing quality or presentation standards.
- Maintained a clean and organized kitchen workspace, adhering to strict sanitation guidelines and safety protocols.
- Upheld confidentiality agreements with high-profile clientele while providing discrete personal chef services in various settings.
- Demonstrated versatility by preparing various types of cuisine from around the world according to client preferences.
- Developed innovative recipes and cooking techniques to continually exceed client expectations.
- Enhanced client satisfaction by creating customized menus tailored to individual dietary needs and preferences.
- Coordinated with event planners during large gatherings or parties, ensuring seamless service and guest satisfaction.
Catering Coordinator
Seaboat Fish
10.2001 - 12.2014
- Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
- Improved client satisfaction by promptly addressing concerns and providing excellent customer service.
- Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
- Expedited setup and breakdown of events, minimizing disruptions to client''s schedules.
- Enhanced event success by coordinating with clients and understanding their specific catering needs.
- Increased repeat business through strong relationship-building with clients and vendors.
- Elevated guest experience by attentively addressing dietary restrictions and special requests from attendees.
- Assisted in recruitment efforts for open positions within the catering team, ensuring selection of highly skilled and motivated professionals.
Education
Associate of Arts - CNA
Parkland College
Champaign, IL05-2001
High School Diploma -
Centennial High School
Champaign, IL06-1986
Skills
- Cooking
- Cleaning and sanitizing
- Compassionate caregiving
- Transportation services
- First aid and safety
- Meal planning
- Housekeeping tasks
- Client confidentiality
- Mobility support
- Patient care
- Meal preparation
- Progress documentation
- Care plan management
- Dementia care
- Care plan development
- Hospice care
- Client documentation
Timeline
In Home Caregiver
Help At Home Health Care
02.2022 - Current
Head Cook
Bickford Senior Living
08.2019 - 02.2024
Private Cook
Dept of Rehabilitation
06.2015 - 07.2019
Catering Coordinator
Seaboat Fish
10.2001 - 12.2014
Associate of Arts - CNA
Parkland College
High School Diploma -
Centennial High School
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