Summary
Work History
Education
Skills
Overview
Timeline
BusinessAnalyst

PHYLLIS MCKNIGHT

Paterson,NJ

Summary

Motivated professional with strong work ethic, skilled in driving organizational objectives through adaptation and collaboration. I’m detail-oriented with keen communication, interpersonal skills,and innovation abilities. Known to contribute significantly with diligence by my colleagues Seeking to contribute to organizational success lead by ethics and integrity.

Work History

Support dentist during dental procedures and ensure proper sterilization of instruments and treatment rooms. X-ray exposure for diagnostic purposes and assessment for dental procedures.

Customer Care Representative

H and R Block
02.2025 - 04.2025
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Maintained a high level of product knowledge to provide accurate information and support to customers.
  • Navigated multiple computer systems and applications to find information.

Education

Master Of Business Administration - Business Administration

Colorado Technical University
Colorado Springs, CO

Skills

  • Friendly, Positive Attitude
  • Analytical Thinking
  • Interpersonal Communication
  • Problem-Solving
  • Data Management
  • Excellent Communication
  • MS Office
  • Basic Math
  • Remote Office Availability
  • Quality Assurance
  • Written Communication
  • Attention to Detail
  • Problem Resolution
  • Good Telephone Etiquette
  • Team building
  • PowerPoint knowledge

Overview

4
4

4

Timeline

Customer Care Representative

H and R Block
02.2025 - 04.2025

Master Of Business Administration - Business Administration

Colorado Technical University

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PHYLLIS MCKNIGHT