Phyllis McLendon
Charlotte,NC
Summary
To seek and maintain a full-time position that offers professional challenges utilizing strong interpersonal skills, excellent time management, and problem-solving abilities.
Overview
38
38
years of professional experience
Work History
Data Collection Clerk
USPS
08.2020 - Current
- Collects, records, and analyzes statistical data
- Research transmittal on undeliverable mail / locate damaged mail, pending delivery
- Review diagnostic messages - communicating thru telecommunication systems, regionally
- Query reports for mail transportation/ processing
- Monitor mail offload and processing floor conditions
- Assist management to communicate mail delays
- Advise management teams of transportation changes
Residential Sales Specialist
Duke Energy
09.2006 - 11.2022
- Managed 50 - 60 projects of gas pipe infrastructure designs per year with limited supervision
- Contributed to Sales / Marketing sales exceeded 105% - 115% over individual goals
- Generated campaigns to increase sales
- Upsells - marketing products, warranties, customer appliance installations
- Identified value-added solutions to complex problems and leveraged trends to increase sales
- Coached new sales members
- Performed homesite evaluations and developed competitive market analysis
- First point of contact for sales customers
- Developed Powerpoint sales presentations to highlight product benefits and advantages against competitors
Sr Customer Service Team Lead
Duke Energy
08.1987 - 09.2006
- Coached
- Trained personnel on CRM/ SharePoint applications
- Resolved NC Utility Commission complaints
Education
Bachelor of Arts - Business Management
Belmont Abbey College
Belmont, NC05.2013
Skills
- Business Analytics
- Statistical Survey Campaigns
- Competitive Market Forecasting
- Market Strategic Analysis
- CRM
- GIS Mapping
- Root Cause Analysis
- Sales Pipeline Management
- New Construction Project Specialist
- Value Estimation
- Articulate and Persuasive
- Client Relationships
- Contract Preparation
- Warranty Processes
- Strategic Outreach
Affiliations
Homebuilders Association Member _ Charlotte
Former - Greater Charlotte Apartment Association - Board of Director member
Crisis Ministry of Charlotte - Utility Assistance and Rep Duke Energy
CERTIFICATIONS
Yellow Belt Six-Sigma
Microsoft and Excel
Soft Skills
Root Cause Analysis
Timeline
Data Collection Clerk
USPS
08.2020 - Current
Residential Sales Specialist
Duke Energy
09.2006 - 11.2022
Sr Customer Service Team Lead
Duke Energy
08.1987 - 09.2006
Bachelor of Arts - Business Management
Belmont Abbey College
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