Phyllis McMahon
Rowlett,TX
Summary
With over 25 + years of property management experience, I am organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Property Management Consultant
Harris Real Estate Group
04.2022 - Current
- Coordinated appointments to show marketed properties.
- Facilitated smooth transitions during tenant move-ins and move-outs, minimizing vacancy periods through expert coordination.
- Assisted clients in navigating complex housing regulations, preventing potential fines and legal issues.
- Utilized advanced software tools for streamlined record-keeping, reporting, and communication between clients.
- Conducted regular property inspections to identify necessary repairs or improvements before they escalated into costly issues.
- Reduced delinquency rates by implementing strict screening processes for prospective tenants.
Regional Property Manager
RPM Living
02.2021 - 09.2021
- Repsonsible for the overall operations of eleven communities comprising of 2,100 total units in Dallas-Ft.Worth markets.
- Coached on-site property management teams to improve leasing skills, leading to higher conversion ratios from prospect inquiries to signed leases.
- Increased tenant satisfaction by addressing concerns promptly and maintaining open lines of communication through regular meetings and newsletters.
- Managed budget development and expense control, ensuring optimal financial performance across all properties in the region.
- Conducted regular site visits to evaluate property conditions, identifying areas requiring improvements or repairs before escalating into larger issues.
- Oversaw capital improvement projects, coordinating with contractors to ensure timely completion within budget constraints.
Regional Property Manager
Pace Realty
11.2008 - 01.2021
- Responsible for the overall operations of nine communities comprising of 1,500+ units in Dallas - Ft. Worth markets.
- Coached on-site property management teams to improve leasing skills, leading to higher conversion ratios from prospect inquiries to signed leases.
- Increased tenant satisfaction by addressing concerns
- Oversaw capital improvement projects, coordinating with contractors to ensure timely completion within budget constraints.
- Managed budget development and expense control, ensuring optimal financial performance across all properties in the region.
- Managed lease renewals strategically to minimize turnover risks while balancing rent increases with market conditions for optimal revenue generation.
- Provided comprehensive training programs for property staff members, fostering a knowledgeable team capable of handling various industry challenges efficiently.
- Enhanced property occupancy rates by implementing strategic marketing plans and conducting regular market analyses.
- Monitored industry trends and regulatory updates, implementing necessary changes promptly to maintain compliance across all managed properties.
- Ensured timely rent collection and minimized delinquencies with effective communication and follow-up procedures.
- Handled terminations, performance evaluations and staff coaching to maintain top property operations.
- Assessed reports on occupancy, delinquency, budget variance and make-readies generated by on-site staff.
- Negotiated vendor contracts and presented to owners for approval.
- Reviewed financial forecasts, budget and operational goals.
- Conducted property visits to assess curb appeal, office upkeep, and maintenance activities.
- Responded to escalated resident concerns and issues and monitored resolution.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Communicated effectively with owners, residents, and on-site associates.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
Regional Property Manager
Capstone Real Estate Services
08.2003 - 11.2008
- Responsible for direct supervision of seven properties total 1,500 units in Dallas - Ft. Worth, Tx, and Little Rock, Arkansas. In addition, I was responsible for new start up of the Southern California Region comprised of five communities totaling 1,125 units.
- Provided comprehensive training programs for property staff members, fostering a knowledgeable team capable of handling various industry challenges efficiently.
- Assisted in due diligence processes during new acquisitions, providing detailed assessments of potential investments'' operational strengths or weaknesses based on regional expertise.
- Monitored industry trends and regulatory updates, implementing necessary changes promptly to maintain compliance across all managed properties.
- Ensured timely rent collection and minimized delinquencies with effective communication and follow-up procedures.
- Created customized reporting formats for property owners, ensuring clear communication of key performance indicators and financial status.
- Maximized revenue growth by developing and executing competitive pricing strategies for each property.
- Streamlined operations, implementing efficient property management software systems for tracking tenant data, financials, and maintenance requests.
- Handled terminations, performance evaluations and staff coaching to maintain top property operations.
- Assessed reports on occupancy, delinquency, budget variance and make-readies generated by on-site staff.
- Reviewed financial forecasts, budget and operational goals.
- Conducted property visits to assess curb appeal, office upkeep, and maintenance activities.
- Responded to escalated resident concerns and issues and monitored resolution.
- Communicated effectively with owners, residents, and on-site associates.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
Education
Industry Related Education
Skills
- Multi-family property management
- Customer service-focused
- Detail oriented with excellent communication, organizational and analytical/problem solving skills
- Ability to handle multiple tasks and prioritize duties and responsibilities
- Solid business judgement and ability to work independently
Timeline
Property Management Consultant
Harris Real Estate Group
04.2022 - Current
Regional Property Manager
RPM Living
02.2021 - 09.2021
Regional Property Manager
Pace Realty
11.2008 - 01.2021
Regional Property Manager
Capstone Real Estate Services
08.2003 - 11.2008
Industry Related Education
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