Phyllis McMahon
Rowlett,TX
Summary
Accomplished Regional Property Manager with over 25 years of experience in multi-family property management. Proven track record of managing large portfolios, improving tenant satisfaction, and driving financial performance. Highly skilled in team leadership, budget management, and strategic planning with a strong ability to balance operational priorities while achieving company goals.
Overview
21
21
years of professional experience
Work History
Property Manager Consultant
Flagstone Investments
03.2022 - Current
- Coordinated property showings, facilitating tenant transitions to minimize vacancy periods.
- Navigated complex housing regulations, preventing fines and legal issues for clients.
- Conducted regular property inspections, identifying and addressing repairs proactively.
- Reduced delinquency rates through stringent tenant screening processes.
Regional Property Manager
RPM Living
02.2021 - 09.2021
- Managed operations of 11 communities, totaling 2,100 units in the Dallas-Fort Worth market.
- Improved leasing conversion rates by coaching on-site teams on effective strategies.
- Enhanced tenant satisfaction with proactive communication and issue resolution.
- Directed budget development, ensuring optimal financial performance and expense control.
- Identified and addressed potential safety issues and liability concerns.
Regional Property Manager
Pace Realty
11.2008 - 01.2021
- Supervised operations of nine communities with 1,500+ units in the Dallas-Fort Worth market.
- Strategically managed lease renewals and rent adjustments to maximize revenue.
- Provided comprehensive training for property staff, enhancing team efficiency.
- Increased occupancy rates through targeted marketing and market analysis.
- Ensured regulatory compliance and minimized delinquencies through effective procedures.
- Managed diverse communities such as Conventional, Affordable, Senior Living, Add-value and new lease ups.
- Oversaw capital improvement projects, ensuring timely and budget-compliant completion.
Regional Property Manager
Capstone Real Estate Services
08.2003 - 11.2008
- Supervised seven properties totaling 1,500 units in Dallas-Fort Worth and Little Rock, AR.
- Led the startup of the Southern California region, managing five communities with 1,125 units.
- Assisted in due diligence for new acquisitions, evaluating operational strengths and weaknesses.
- Reviewed financial forecasts, budget and operational goals.
- Developed competitive pricing strategies, maximizing revenue growth across properties.
- Handled terminations, performance evaluations and staff coaching to maintain top property operations.
Education
Skills
- Multi-Family Property Management
- Team Leadership & Staff Development
- Financial Management & Budgeting
- Tenant Relations & Retention
- Capital Improvement Oversight
- Regulatory Compliance
- Vendor & Contract Negotiation
- Property Marketing & Leasing Strategies
Timeline
Property Manager Consultant
Flagstone Investments
03.2022 - Current
Regional Property Manager
RPM Living
02.2021 - 09.2021
Regional Property Manager
Pace Realty
11.2008 - 01.2021
Regional Property Manager
Capstone Real Estate Services
08.2003 - 11.2008
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