Phyllis Melton Giddings
Aurora,CO
Summary
Organized Office Manager with experience in administrative management. Prioritize projects and multitasked effectively to achieve project goals. Detail-oriented. Strong work ethic. Dedicated to delivering exceptional customer service reliably.
Overview
20
20
years of professional experience
Work History
Office Manager
Marketimer / ADPAD
Littleton , CO
07.2003 - 09.2023
- Updated over 25,000 subscriber accounts us Pro Fox Software
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Oversaw office inventory activities by ordering supplies and stocking incoming shipments.
- Generated financial reports daily, weekly and monthly using Microsoft Excel and Word.
- Coordinated end of month scheduling with vendors to ensure newsletters are mailed on time.
- Communicated to other team members monthly scheduling.
- Received and sorted incoming mail correspondences daily.
- Processed credit card payments and credit card refunds using Ingenico ICT250 machine.
- Processed customer orders promptly to increase customer satisfaction.
- Processed customer orders promptly to increase customer satisfaction.
- Reconciled Daily Bank Deposit
- Calculated correct order totals, updated accounts, and maintained detailed records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns by phone or email.
Education
Some College (No Degree) - Computer Information System
Westchester Community College
Valhalla, NYSkills
- Vendor Engagement
- Customer Service Management
- Office Administration
- Schedules Coordination
- Creative Thinking
- Deposit Collection
- Office Inventory
- Microsoft 365
- Mail Handling
- Organizational Skills
- Accounts Receivable
- Financial Reporting
- Data Entry
- Strong Work Ethic
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Office Manager
Marketimer / ADPAD
07.2003 - 09.2023
Some College (No Degree) - Computer Information System
Westchester Community College
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