Phyllis Mitchell
Buffalo,NY
Summary
To seek and maintain full-time position within the healthcare field that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Office Manager
BestSelf Behavioral Health
11.2022 - Current
- Enhance team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinate office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Support department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Streamline document handling and processing, reducing turnaround time for clients
- Spearhead community outreach initiatives, improving company's local reputation and engagement.
RESIDENTIAL SUPPORT SPECIALIST
BestSelf Behavioral Health
09.2021 - 11.2022
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas
- Remained alert to problems or health issues of clients and competently responded
- Assisted residents with basic activities of daily living
- Recognized and reported abnormalities or changes in patients' health status to direct supervisor
COMMERCIAL CLEANER
Boss Lady Janitorial
02.2021 - Current
- Responsible for obtaining information from potential clients
- Maintain weekly check list for cleaning completed
- Submit and process monthly invoices for payment of services
- Provide cleaning services to commercial properties
- Manage inventory for various locations
- In charge of media advertisement
MEDICAL RECORDS CLERK
Endeavor Health Services
01.2020 - 01.2021
- Handled and Maintained files according to HIPAA Privacy rules
- Analyzed patient records for completeness of consent forms
- Provided records as requested by health providers and administrative staff
- Processed medical record requests from various agencies
- Data entry of processed records in Medical Records log
- Verified client's demographic information
- Complied invoices for payment
- Answered incoming calls
- Scanned/uploaded completed requests to Medical Records portals
ADMINISTRATIVE ASSISTANT
Oishei Healthy Kids
01.2018 - 12.2019
- Processed enrollments for Outreach Enrollment Specialist in MAPP (Health Commerce System)
- Verified patient's insurance via Epaces
- Managed calendar for Oishei Healthy Kids staff
- Generated memo's and report for Care Coordinators
- Greeted and directed visitors to appropriate departments
- Answered incoming calls/Mail distribution
- Responsible for referral intake via phone, fax or email
- Scanned and uploaded documents into EMR (Powerchart)
ADMINISTRATIVE ASSISTANT/ DATA ANALYST
BFNC, New Options
11.2015 - 06.2018
- Greeted and assisted visitors
- Provided clerical support to the New Options staff
- Received incoming calls and routed to proper department
- Maintained daily schedule of appointments for Care Managers
- Verified insurance and Health Home eligibility using NYS Medicaid software program 'ePACES' & Health Commerce System (MAPP)
- Accurately entered client demographics into Foothold, Medent & BTQ system
- Data entry of enrollments via Medent & BTQ system
- Scanned and uploaded enrollment documents to Medent
- Processed consent forms of GBUAHN clients via Healthelink
- Weekly input of discharge/disengagement progress notes
- Mailed DOH (, of Health) letters to potential clients
PROGRAM ASSISTANT/ OFFICE MANAGER
GBUAHN
02.2013 - 10.2015
- Greeted and assisted visitors
- Scheduled and documented transportation requested for members into Medent system
- Provided excellent telephone and in-person client customer service
- Reviewed and approved monthly member eligibility using the NYS Medicaid software program 'ePACES'
- Served as administrative support to the Chief Financial Officer and the Human Resource Department
- Responsible for overall function of Member Services Department
- Participated in scheduled case reviews with supervisors to discuss business practice and workflow
- Submitted weekly call reports, transportation end of day reports to members of the Executive Board
- Maintained transportation billing spreadsheet
- In charge of supply inventory for five GBUAHN locations
- Prepared new hire training manuals for incoming staff
- Oversaw staff schedules and assignments to handle programming demands
Education
Associate of Applied Science -
Bryant & Stratton College
Buffalo, NY01.2013
The Adult Learning Center
01.2006
Communications -
Upsala College
East Orange, NJ01.1992
High School Diploma - Studies
JFK High School
Bronx, NY01.1990
Skills
- Excellent interpersonal and communication skills with a focus on customer service
- Experience with Microsoft Office - Word, Excel & Outlook
- Extensive knowledge of software programs such as: MEDENT (EMR system), HealtheLink, ePACES, BTQ, MAPP (Health Commerce Systems)
- Ability to work independently and in a team setting
- Perform multiple tasks efficiently
Timeline
Office Manager
BestSelf Behavioral Health
11.2022 - Current
RESIDENTIAL SUPPORT SPECIALIST
BestSelf Behavioral Health
09.2021 - 11.2022
COMMERCIAL CLEANER
Boss Lady Janitorial
02.2021 - Current
MEDICAL RECORDS CLERK
Endeavor Health Services
01.2020 - 01.2021
ADMINISTRATIVE ASSISTANT
Oishei Healthy Kids
01.2018 - 12.2019
ADMINISTRATIVE ASSISTANT/ DATA ANALYST
BFNC, New Options
11.2015 - 06.2018
PROGRAM ASSISTANT/ OFFICE MANAGER
GBUAHN
02.2013 - 10.2015
Associate of Applied Science -
Bryant & Stratton College
The Adult Learning Center
Communications -
Upsala College
High School Diploma - Studies
JFK High School
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