Summary
Overview
Work History
Education
Skills
Timeline
Generic
Phyllis Muhlhauser

Phyllis Muhlhauser

Assistant Manager
GILBERT,AZ

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Accomplished [Job Title] skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Overview

17
17
years of professional experience

Work History

Assistant Store Manager

Friends Of Gilbert Libraries
10.2005 - 01.2023
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Rotated merchandise and displays to feature new products and promotions.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Walked through store areas every [Timeframe] to identify and proactively resolve issues negatively impacting operations.
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
  • Performed investigations on market flows to identify seasonal trends and forecast consumer needs.

Education

Associate of Arts - Business

Arizona Western College
Yuma, AZ
05.2000

Associate of Arts - Dealing With People

Maricopa Community Colleges - Mesa Community College
Mesa, AZ
07.1990

Associate of Arts - Data Entry

Maricopa Community Colleges - South Mountain Community College
Phoenix, AZ
08.1988

High School Diploma -

Fairbury High School
Fairbury, NE
05.1967

Skills

  • Time Management
  • Sales Expertise
  • Employee Scheduling
  • Sales Strategies
  • Issue Resolution
  • Sales and Marketing
  • Staff Management
  • Goals and Performance
  • Product and Service Sales
  • Cost Control
  • Customer Service
  • Staff Supervision
  • Records Maintenance
  • Strategic Merchandising
  • Customer Relations
  • Database Management
  • Customer Service Management
  • Cash Auditing
  • Assignment Delegation
  • Sales Techniques
  • Inventory Control
  • Stock Rotation
  • Pricing and Markdowns
  • Verbal and Written Communication
  • Store Opening and Closing
  • Microsoft Office Suite
  • Coaching and Mentoring
  • Work Planning and Prioritization
  • Stock Management
  • Recycling and Conservation
  • Oversee Administrative Functions
  • Database Maintenance
  • Sales Promotion
  • Answering Customer Questions
  • Desktops, Laptops and Mobile Devices

Timeline

Assistant Store Manager

Friends Of Gilbert Libraries
10.2005 - 01.2023

Associate of Arts - Business

Arizona Western College

Associate of Arts - Dealing With People

Maricopa Community Colleges - Mesa Community College

Associate of Arts - Data Entry

Maricopa Community Colleges - South Mountain Community College

High School Diploma -

Fairbury High School
Phyllis MuhlhauserAssistant Manager