Phyllis Nelson
Memphis,TN
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Medical Records and Health Information Technician
VA-Medical Center
Memphis, Tennessee
06.2021 - Current
- Maintains the confidentiality of health information under HIPAA regulations.
- Reviewed patient records for accuracy and completeness, ensuring all required information was included.
- Entering data into electronic health record systems to ensure the accuracy and completeness of medical records.
- Scanned paper documents into electronic health record systems using document imaging software.
- Assisted with the release of confidential health information according to established procedures.
- Verified coding accuracy on discharge summaries and other reports before filing them in the patient's chart.
- Medical Terminology to analyze medical records.
Behavioral Health Technician
St Francis Memorial Hospital
Memphis, Tennessee
05.2017 - 06.2020
- Assessed patient behavior, reactions, and responses to treatment plans.
- Monitored patient safety in all areas of the facility.
- Provided crisis intervention services to patients in need.
- Collaborated with multi-disciplinary teams to develop comprehensive treatment plans for patients.
- Maintained accurate documentation of patient progress and treatments received.
- Observed patients' behaviors during recreational activities and outings.
- Engaged in regular communication with medical personnel regarding any changes in patient status or condition.
- Encouraged positive interactions between other Behavioral Health Technicians and clients and patients.
- Enforced rules and regulations that pertain to client and patient care, while maintaining a safe environment.
- Established and maintained professional working relationships with clients, staff, and public.
- Identified behaviors associated with substance abuse and recognized signs of being under theinfluence of alcohol or drugs.
- Performed searches of resident belongings prior to admissions and throughout stays.
- Maintained client and employee areas in good working order and with adequate supplies.
- Monitored patients' well-being and reported changes or unusual behavior or physical illness to medical staff.
Education
Bachelor of Science - Healthcare Management
American InterContinental University
Schaumburg, IL07-2019
Skills
- Information Verification
- Patient confidentiality
- Quality assurance checks
- Health information management
- Medical Transcription
- Records Organization
- Medical terminology proficiency
- ICD-9 coding experience
- Medical billing and coding
- Case Management
- Release of information paperwork
- HIPAA Compliance
- Customer Service
Affiliations
- Ability to proved a variety of experience to one position working in healthcare that will enhance these skills.
Timeline
Medical Records and Health Information Technician
VA-Medical Center
06.2021 - Current
Behavioral Health Technician
St Francis Memorial Hospital
05.2017 - 06.2020
Bachelor of Science - Healthcare Management
American InterContinental University
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