Summary
Overview
Work History
Education
Skills
Timeline
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Phyllis Newcomb

North Chesterfield,VA

Summary

Dynamic HR/CSR professional, a proven analytical problem-solver with strong communication skills, adept at developing and fostering a culture of diversity and inclusion. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

14
14
years of professional experience

Work History

Senior HR Analyst

Chesterfield County
12.2010 - 04.2025
  • Enhanced organizational efficiency by streamlining HR processes and procedures.
  • Managed complex employee relations issues while maintaining confidentiality and professionalism at all times.
  • Reduced recruitment costs through effective talent acquisition strategies, saving company resources.
  • Implemented an innovative learning management system that centralized and made accessible various professional development opportunities for employees.
  • Improved employee retention by developing and implementing effective onboarding programs.
  • Partnered with hiring managers to create detailed job descriptions that attracted top talent in competitive industries.
  • Conducted comprehensive job analyses to ensure accurate compensation benchmarks and salary ranges.
  • Coordinated meaningful employee recognition programs that contributed to higher levels of job satisfaction and motivation among staff members.
  • Developed comprehensive workforce analytics reports to inform strategic HR decision-making processes.
  • Supported diversity and inclusion efforts, fostering a healthy workplace culture for all employees.

Retail Sales Associate

Kroger's Supermarket
06.2020 - 05.2021
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Increased sales revenue through effective product recommendations tailored to individual customers.

Education

SHRM Senior Certified Professional (SHRM-SCP) -

SHRM (Society of Human Resource Management)

Senior Professional in Human Resources (SPHR) -

HRCI

High School Diploma -

Woodrow Wilson High School
Tacoma, WA

Skills

  • Analytical problem-solving
  • Cultural competency
  • Service excellence
  • Customer support
  • Cash transaction processing
  • Point of sale management
  • Payment transaction oversight
  • Strong work ethic
  • Effective communication
  • Problem-solving skills
  • Detail-oriented data management
  • Employee onboarding
  • Personnel documentation administration
  • New employee orientation

Timeline

Retail Sales Associate

Kroger's Supermarket
06.2020 - 05.2021

Senior HR Analyst

Chesterfield County
12.2010 - 04.2025

SHRM Senior Certified Professional (SHRM-SCP) -

SHRM (Society of Human Resource Management)

Senior Professional in Human Resources (SPHR) -

HRCI

High School Diploma -

Woodrow Wilson High School

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Phyllis Newcomb