Phyllis Ober
Cedarville Township,OH
Summary
Experienced business professional with a proven track record of consistently achieving company goals through dedicated and organized practices. Thrives under pressure and excels in adapting to new situations and challenges. Possesses strong skills in time and resource management to drive successful outcomes. Results-oriented individual committed to delivering high-quality work and contributing to the overall success of the organization.
Overview
16
16
years of professional experience
Work History
Human Capital Management Senior Analyst
State of Ohio, Department of Public Safety
08.2024 - Current
- Serve as the HR coordinator for all BWC claims with the agency for approximately 3,000 employees
- Provide high-level research, tracking, investigation and information gathering for all workplace injuries, accidents, and incidents and makes determinations and recommendations based on such
- Develop and implement strategies to reduce BWC costs and improve safety programs
- Monitor and track claim trends, manage absenteeism, disability separations and reinstatements, and return employees to work timely in compliance with all applicable regulations
- Provide work injury education training for management and employees
- Process year end Public Employment Risk Reduction Program reports
Premium External Auditor
State of Ohio, Bureau of Workers’ Compensation
08.2022 - 08.2024
- Reviewed employer records (tax returns, wage statements, payroll ledgers, etc.) to ensure that employers were reporting the correct payroll for each manual classification code
- Tabulated and confirmed by classification the true exposure which is the basis for premium
- Confirmed the assigned NCCI (National Council on Compensation Insurance) manual classification for the employer
- Correctly reported audit findings so adjustments could be made accordingly
- Updated employer estimated annual premiums after audits
- Conveyed complex audit information to clients of diverse backgrounds
- Trained new employees on accounting principles and company procedures
Claims Service Specialist
State of Ohio, Bureau of Workers’ Compensation
10.2017 - 08.2022
- Managed a large volume of lost time, highly compensable Workers' Compensation claims
- Processed various types of compensation ranging from temporary total compensation, wage loss, permanent partial, living maintenance, permanent total, lump sum advancements and scheduled loss awards
- Communicated with internal and external stakeholders for pertinent information related to management of claims including treatment requests, return to work expectations, and other relevant information
- Identified and referred potential fraud cases to our Special Investigations Unit
- Evaluated and investigated information received in a claim to address subsequent requests, issued orders, made claim allowance decisions, and referrals to the Industrial Commission while following all Ohio Workers' Compensation laws (ORC and OAC) and BWC policies
- Handled difficult issues on the claims management payment system and assisted other claims specialists with problematic or difficult compensation plans
- Ensured compensation rates were correct, disabled workers relief funds (DWRF) had been set up accordingly and that lump sum advancements were being adjusted accurately
Administrative Typist II
City of Dayton
09.2015 - 10.2017
- Completed payroll data entry and processing for the Building Inspection and Zoning department using Kronos (timekeeping) and Banner (accounting)
- Verified timekeeping records and handled any discrepancies with employees
- Calculated salaries, rate changes, retroactive adjustments, overtime, bonus, vacation, termination, and garnishments
- Processed new hire paperwork and documents
- Reviewed and updated personnel records for name changes, addresses, leave, disciplinary actions, and FMLA paperwork
- Responded to employee questions and requests for information in timely and knowledgeable fashion
- Reviewed monthly operations to assess compliance with budgets, determine and make necessary adjustments for future needs for the Building Inspection and Zoning Departments
- Interacted with vendors to purchase and set up equipment and services
- Evaluated procurement needs and projected expenditures
- Promoted team productivity by keeping supplies organized and well-stocked
- Compiled statistical data after each month-end closing
- Processed travel expenses and reimbursements for senior management team and for employees who had continuing education requirements
- Responded to emails and other correspondence to facilitate communication and enhance business processes
Legal Assistant
Casper And Casper
10.2008 - 09.2015
- Created new client folders and printed all pertinent information from the BWC claim file
- Listened to dictation software to type correspondence to doctors, BWC, Employers, Employers Representatives, and witnesses
- Completed BWC forms and filed them within prescribed time constraints
- Interviewed clients helping them complete Permanent Total Disability applications and then filed the applications with the BWC
- Prepared the client's files for hearings
- Scheduled doctor appointments for clients
- Researched medical records to find supporting documentation for claim allowances
- Scanned incoming mail and processed accordingly
- Drafted simple 'sweetheart' wills for clients
Education
MBA - Business Administration And Management
University of Northwestern Ohio
Lima, OH03-2021
Bachelor of Science - Business
University of Northwestern Ohio
Lima, OH11-2017
Associate of Applied Science - Paralegal Studies
Florida State College
Jacksonville, FL05-2006
Skills
- Account Reconciliation Processes
- Documentation Review
- Budget Analysis
- Critical Thinking
- Interpersonal Communication
- Financial Management
- Decision Making
- Records Management
- Microsoft Word
- Quality assurance
Accomplishments
BWC
2021 Fraud Finder of the Year- 9 referrals sent in 2020 and 2021, one of which resulted in a case, founded case in 2021 with over $532,000 in identified savings.
For Year 2021: completed 95% of my applications in the expected time limits and had a 98% accuracy rate on making sure my new PTD plans were built correctly.
Software Implementation Lead at the BWC since 2019-help the employees in my office with any software questions and report issues to management.
BWC Ambassador for the 2019 annual AASCIF conference (American Association of State Compensation Insurance Funds)
Spoke to Ohio University Medical students explaining what Workers' Compensation is and how it works. I also spoke to employers on return-to-work options for injured employees.
City of Dayton
Wellness committee member.
Consulted on the implementation and design of a new software program that was implemented and helped train employees on how to use it.
I was a key contributor involved in writing an RFP and then an RFQ that established a price increase for permits (something that had not been done since 1999).
Timeline
Human Capital Management Senior Analyst
State of Ohio, Department of Public Safety
08.2024 - Current
Premium External Auditor
State of Ohio, Bureau of Workers’ Compensation
08.2022 - 08.2024
Claims Service Specialist
State of Ohio, Bureau of Workers’ Compensation
10.2017 - 08.2022
Administrative Typist II
City of Dayton
09.2015 - 10.2017
Legal Assistant
Casper And Casper
10.2008 - 09.2015
MBA - Business Administration And Management
University of Northwestern Ohio
Bachelor of Science - Business
University of Northwestern Ohio
Associate of Applied Science - Paralegal Studies
Florida State College
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