PHYLLIS PHILLIPS
Clermont,US
Summary
Competent Manager as well as a Strong leader and analytical person dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Vacation planning professional with record of crafting seamless travel experiences for clients. Known for collaborative approach and adapting to dynamic needs, ensuring client satisfaction. Effective in utilizing industry knowledge and excellent communication skills to achieve results.
Professional with deep expertise in vacation planning and customer service. Skilled in creating personalized travel itineraries, managing bookings, and ensuring client satisfaction. Strong focus on collaboration and adaptability, consistently meeting evolving client needs. Notable for excellent communication, problem-solving abilities, and proactive approach to achieving results.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Vacation Specialist
Exploriaresorts
10.2024 - Current
- Worked closely with management to develop strategic plans aimed at increasing market share and surpassing sales targets consistently.
- Streamlined booking processes for improved efficiency and reduced errors in reservation management.
- Provided exceptional pre-and post-travel support to clients addressing concerns or special requests ensuring an enjoyable overall experience.
- Developed effective upselling techniques to promote additional products or services aligned with client needs, increasing revenue per booking.
- Trained new hires on company policies, procedures, systems usage as well as product offerings resulting in faster integration into the team.
- Implemented creative marketing campaigns showcasing featured destinations that attracted potential clients increasing overall inquiries received.
- Resolved customer complaints or issues promptly while maintaining a professional demeanor, leading to increased customer retention rates.
- Assisted clients with travel arrangements, including transportation, accommodations, and activity bookings, ensuring a stress-free vacation experience.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Night Auditor /Manager
Waterfront Inn Hotel
10.2023 - Current
- Handling end of day bookkeeping, auditing, checking in guest and managing their overnight requests, Controlled resources, and assets for department activities to comply with industry standards and government regulations
- Inspect stocks to identify shortages, replenish supply and maintain consistent inventory
- Complete all end-of-day tasks and ensure all other departments have done the same
- Initiated plans to improve customer relations, quality standards, and service efficiency
- Coordinated with suppliers and vendors to determine availability of required materials
Night Auditor /Manager on Duty
Holiday Inn Express Hotel
06.2022 - 03.2023
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
- Controlled resources and assets for department activities to comply with industry standards and government regulations
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory
- Managed senior-level personnel working in marketing and sales capacities
- Initiated plans to improve customer relations, quality standards, and service efficiency
- Coordinated with suppliers and vendors to determine availability of required materials
Receptionist/Assistant
ABC Management of Central Florida
02.2019 - 11.2022
- Greet all customers
- Answering telephones, taking messages, transferring calls
- File documents, all administrative duties as requested
- Assists customers in any way necessary by helping with answering question
- Answered phone promptly and directed incoming calls to correct offices
- Resolved customer problems and complaints
- Prepared and maintained master calendar, collecting and disseminating general information
Sales Associate
Vacation Village Resort
01.2015 - 02.2019
- Vacation Club Sales
- Self-directed and independent but work as a collaborator
- Participate in team efforts to achieve departmental and company goals
- Excellent customer service skills
- Met existing customers to review current services and expand sales opportunities
- Solved customer challenges by offering relevant products and services
- Assessed customer needs and utilized suggestive selling techniques to drive sales
- Responsible for increasing productivity of organization
- Participate in team efforts to achieve departmental and company goals
- Excellent customer service skills
- Strong oral and written communication skills
Education
High School Diploma -
East Ridge High School
Clermont, FL05.2014
High School Diploma -
Lake Sumter College
Clermont, FL05.2014
Skills
- Microsoft Word
- Excel
- PowerPoint
- Windows
- Sales Strategies
- Programs
- Internet Explorer
- Financial Statements
- Motivational Leadership
- Customer Service
- Employee Performance Reviews
- Business Intelligence
- Team-Building Exercises
- Hotel experience
- Sales Leadership
- Marketing
- Organizational growth
- Exceptional communication
- Travel planning expertise
- Cultural awareness
- Sales proficiency
- Budgeting expertise
- Administrative tasks
- Teamwork and collaboration
- Customer service
- Attention to detail
- Problem-solving abilities
- Data entry
Certification
Certified Medical Administrative Assistant
Timeline
Vacation Specialist
Exploriaresorts
10.2024 - Current
Night Auditor /Manager
Waterfront Inn Hotel
10.2023 - Current
Night Auditor /Manager on Duty
Holiday Inn Express Hotel
06.2022 - 03.2023
Receptionist/Assistant
ABC Management of Central Florida
02.2019 - 11.2022
Sales Associate
Vacation Village Resort
01.2015 - 02.2019
High School Diploma -
Lake Sumter College
High School Diploma -
East Ridge High School
Similar Profiles
Isabella CabarcasIsabella Cabarcas
Call Center Representative at ExploriaresortsCall Center Representative at Exploriaresorts
Jose Castro JrJose Castro Jr
Zip Line Tour Guide at ExploriaresortsZip Line Tour Guide at Exploriaresorts
SHENITA MCMILLANSHENITA MCMILLAN
Client Service Representative at Vista ClinicalClient Service Representative at Vista Clinical