Phyllis Pickens
Covington,GA
Summary
Experienced with administrative support and office coordination. Utilizes organizational skills to manage schedules and maintain records efficiently. Track record of effective communication and problem-solving in dynamic office environments.
Overview
29
29
years of professional experience
Work History
Clinic Aide
Henry County Schools
06.2021 - Current
- Prevented medication errors by double-checking prescription details
- Expedited check-in and check-out processes with accurate documentation
- Improved clinic cleanliness and reduced infection risk through thorough sanitization of equipment and surfaces.
- Supported overall clinic efficiency by completing assigned tasks promptly, offering assistance to colleagues as needed, and adapting to changing circumstances.
- Supported accurate record-keeping with diligent data entry and file management.
- Enhanced patient experience by providing friendly and efficient assistance during clinic visits.
- Streamlined clinic processes by organizing and maintaining supplies for easy access.
- Maintained adequate stock of medical supplies, equipment and forms in clinical areas.
Paraprofessional
Henry County Schools
06.2023 - 06.2024
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Provided one-on-one support to students with special needs, fostering supportive learning environment.
Paraprofessional
Henry County Schools
01.2022 - 06.2023
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Enhanced classroom efficiency through organizing instructional materials, managing daily schedules, and preparing resources for lessons as needed.
- Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.
- Helped teacher prepare instructional material and displays.
Student Data Clerk
Henry County Schools
06.2021 - 12.2022
- Maintained high-quality data records by consistently updating and organizing information in databases.
- Managed sensitive customer information with care, ensuring strict compliance with company policies and legal regulations surrounding data privacy.
- Mastered various software programs for efficient data input and analysis, increasing overall productivity.
- Enhanced data accuracy by diligently reviewing and correcting discrepancies in reports.
- Improved data retrieval times with well-organized filing systems, expediting access to critical information.
- Completed data entry tasks with accuracy and efficiency.
- Maintained files, records, and chronologies of entry activities.
- Analyzed current data records to provide detailed reports.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
Patient Service Representative
Allergy, Asthma, & Sinus Center
10.2019 - 05.2020
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Managed patient registration process, confirming data accuracy and completeness.
- Used [Software] to schedule appointments.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Entered patient demographic and insurance data into electronic medical record system.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Built and maintained positive working relationships with patients and staff.
- Increased overall practice revenue by diligently collecting copayments and outstanding balances at the time of service.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Answered incoming calls, scheduled appointments and filed medical records.
- Followed document protocols to safeguard confidentiality of patient records.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Organized patient records and database to facilitate information storage and retrieval.
Patient Service Representative
Tennessee Urology Associates
08.2005 - 10.2018
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Used [Software] to schedule appointments.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Entered patient demographic and insurance data into electronic medical record system.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Built and maintained positive working relationships with patients and staff.
- Increased overall practice revenue by diligently collecting copayments and outstanding balances at the time of service.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Supported new Patient Service Representatives'' orientation process by sharing expertise on office procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
- Greeted and assisted patients with check-in procedures.
- Followed document protocols to safeguard confidentiality of patient records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Trained new staff on filing, phone etiquette and other office duties.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Organized patient records and database to facilitate information storage and retrieval.
- Delivered support to medical staff in completion of patient paperwork.
Receptionist
Laurel OB/GYN
05.1996 - 08.2005
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted with onboarding new clients and securing paperwork completion.
- Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
- Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Strengthened vendor relationships through regular communication and timely coordination of services.
- Organized, maintained and updated information in computer databases.
- Routed incoming mail and messages to relevant personnel without delay.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Education
No Degree - Medical Office Assistant (business & Medical)
Clayton Junior College
2000 Clayton State Blvd Morrow, GA 3026008-1983
Skills
- Professionalism and work ethic
- HIPAA compliance
- Infection control measures
- Patient care coordination
- Inventory management
- Medication administration support
- Electronic health records management
- Cleaning and sanitizing
Timeline
Paraprofessional
Henry County Schools
06.2023 - 06.2024
Paraprofessional
Henry County Schools
01.2022 - 06.2023
Clinic Aide
Henry County Schools
06.2021 - Current
Student Data Clerk
Henry County Schools
06.2021 - 12.2022
Patient Service Representative
Allergy, Asthma, & Sinus Center
10.2019 - 05.2020
Patient Service Representative
Tennessee Urology Associates
08.2005 - 10.2018
Receptionist
Laurel OB/GYN
05.1996 - 08.2005
No Degree - Medical Office Assistant (business & Medical)
Clayton Junior College
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