Summary
Overview
Work History
Education
Skills
Timeline
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Phyllis Pickens

Greenville,SC

Summary

Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Overview

25
25
years of professional experience

Work History

Home Health Aide

Hand Of Hope
Greenville, SC
05.2022 - 08.2023
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Changed bed linens and maintained a clean living environment for the client's safety.
  • Accompanied clients to doctors' offices or on other trips outside home.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.

Cosmetologist

Sol Sensation
Greenville, SC
04.2003 - 11.2016
  • Developed new styles and techniques.
  • Provided consultations to clients on beauty treatments, products and services.
  • Applied water or setting, straightening or waving solutions to hair.
  • Attended continuing education classes to stay up-to-date with trends in the industry.
  • Managed appointments through scheduling software program.
  • Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
  • Shampooed, conditioned and dried hair and scalp or hairpieces.

Customer Service Representative

Greenville News
Greenville, SC
02.1999 - 01.2009
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Provided accurate information about products and services to customers.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Answered inbound calls, chats and emails to facilitate customer service.

Education

Cosmetology -

Academy of Hair
Greenville, Sc
03-2009

High School Diploma -

Greenville Senior High
Greenville, SC
05-1991

Some College (No Degree) -

Greenville Technical College
Greenville, SC

Skills

  • Hair styling
  • Color application
  • Product knowledge
  • Client consultation
  • Appointment management
  • Trend awareness

Timeline

Home Health Aide

Hand Of Hope
05.2022 - 08.2023

Cosmetologist

Sol Sensation
04.2003 - 11.2016

Customer Service Representative

Greenville News
02.1999 - 01.2009

Cosmetology -

Academy of Hair

High School Diploma -

Greenville Senior High

Some College (No Degree) -

Greenville Technical College

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Phyllis Pickens