Phyllis Pitts
Opelika,AL
Summary
Experienced office manager and administration professional with several years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Auburn University-BSAH
Auburn, Alabama
11.2018 - Current
- Facilitated in-take processes for clients
- Accurately recorded data into systems using tailored methods
- Facilitated communication for efficient service fulfillment. Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed customer contact points, ensuring prompt assistance
- Handled inbound communications across calls, chats, and emails to deliver customer service.
- Professionally mediated customer disputes, ensuring positive interactions.
- Addressed various concerns, billing, and medical records to ensure customer satisfaction.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Administrator Assistance
Auburn University, Clinical Pharmacology
07.2014 - 10.2018
- Managed and prioritized incoming mail and packages
- Generated various documents including reports, agendas, letters, and memos using Microsoft Office.
- Managed all travel logistics for the executive team.
- Answered telephone calls professionally, providing information or routing callers to the appropriate personnel.
- Monitored inventory levels and anticipated needs
- Ensured a friendly reception for all arrivals
- Performed data entry into various computer systems accurately and efficiently.
- Compiled financial data from various sources for use in monthly reports.
- Generated purchase orders when necessary while adhering to company purchasing policies.
- Scheduled and managed appointments for executive staff, ensuring efficient use of time.
- Maintained punctual and meticulous file organization
- Conducted logistical planning for workshops, conferences, meetings
Office Manager
Hughston Clinic
Auburn, USA
04.2009 - 04.2014
- Kept patient charts updated and accurately recorded new data
- Maintained filing system for records, correspondence, and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Provided administrative support to the management team including preparing reports and presentations.
- Answered phone calls, responded to emails, routed mail, and coordinated courier services.
- Processed payroll accurately ensuring all employees were paid on time.
- Managed front desk operations including greeting visitors, answering questions, or directing them to appropriate personnel.
- Tracked invoices and payments to ensure the accuracy of accounts receivable and payable information.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Developed and implemented office policies and procedures.
- Assisted with the preparation of budgets, forecasts, and financial statements.
- Supervised staff members, organized schedules, and delegated tasks.
- Provided training to new hires on office policies and procedures.
Education
Applied Science - Cosmetology
Southern Union Community College
01.1991
Diploma -
Opelika High School
Opelika, AL01.1982
Some College (No Degree) - Business Administration And Management
University of Phoenix
Skills
- Banner
- Skilled in Microsoft Office Applications
- Vet View System Expertise
- Microsoft Outlook Proficiency
- Strong Time Management
- Proficient Task Management
- Client Support
- Team Management
- Efficient Payroll Administration
- Procurement Expertise
- Inventory Coordination
- Administrative Support Experience
- Call Center Management
- Meeting Coordination
- Prior Approval Coordination
Timeline
Customer Service Representative
Auburn University-BSAH
11.2018 - Current
Administrator Assistance
Auburn University, Clinical Pharmacology
07.2014 - 10.2018
Office Manager
Hughston Clinic
04.2009 - 04.2014
Applied Science - Cosmetology
Southern Union Community College
Diploma -
Opelika High School
Some College (No Degree) - Business Administration And Management
University of Phoenix
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