PHYLLIS R. POOLE, PMP
Williamsburg,VA
Summary
Dynamic Director oversees every facet of enterprise business solutions with strong project management and decision-making skills. Brings comprehensive knowledge of IT environments, planning and technical operations. Skilled at coordinating project plans, strategies and personnel resources to complete work under tight deadlines. Strategic-thinking individual experienced in turning low-performing organizations into top performing producers. Offering engaging and pleasant personality with expertise improving customer relationships.
Overview
15
15
years of professional experience
Work History
Division Director
Enterprise Business Solutions for Technology, Virginia
Richmond, VA
02.2021 - Current
- State Government committed to providing benefits to citizens of Virginia
- Division includes Project Management Office, (PMO), Business Analysis Office, (BAO), and Client Relationship Management office
- Developed technical strategies and provide guidance to IT professionals and cross-functional teams on project delivery
- Monitors progress and ensured productive work outcomes by efficiently delegating work and providing realistic deadlines
- Creates software that caters to specific needs of company; led to increase in productivity by 15%
- Organized and directed 10+ mission-critical projects including LMS, and CRMS; with total budget of 10.2M
- Extensive knowledge of large-scale organizational functions related to administrative planning and information management system designs
- Extensive skills in planning, budgeting, supervision, and empowering teams for optimal performance
- Manages division of 33 full time staff while working with senior management on integrating information systems to meet programmatic and functional demands
- Implemented suitable technology to streamline end-to-end IT operations which optimized effectiveness by 10%
- Designed technological systems to enhance customer experience and collected feedback to sense customer satisfaction
- Fosters relationships with 6+ IT vendors, which helped Agency stay one step ahead with new technologies
- Extensive experience managing IT procurements including contract negotiation and administration
- Recognized by Gartner for standing up Business Analysis Office
Vice President Project
PRA Group, Inc
Norfolk, VA
05.2020 - 05.2022
- Financial Services Company of 20+ years
- Executed technical projects for Fortune 100 & 500 company s and ensured 95% client satisfaction
- Planned & managed allocation of annual IT PMO budget and generated detailed reports for Chief Compliance Officer
- Established timeframes/Roadmaps for primary IT projects comprising system updates, upgrades, migrations & outages
- Developed IT PMO policies/Procedures and implemented best practice guidelines based on company set guidelines & standards
- Led IT PMO & BAO team of 25 and recognized scope for training & skills development for effectively delegating work
TECHNICAL ADMIN SERVICES PMO LEADER
Dollar Tree Inc
Chesapeake, VA
08.2018 - 05.2020
- Established retail company of 30+ years
- Analyzed company's technology and IT systems, and formulated strategies ensuring right architecture and functionality; led to increased productivity of 20%
- Improved efficiency of 20+ systems by performing hardware and software installation & upgrades
- Managed IT initiatives and trained in-house IT team of 20 on updated practices to stay on par with industry standards
- Examined customer requirements and business objectives and provided strategic solutions to effectively utilize technology
- Enhanced quality of work by 25% and productivity by 15%
- Interpreted clients' business needs by implementing technological solutions and generated detailed reports on its efficiency
DIRECTOR
MANAGEMENT CENTER OF EXCELLENCE, Mathematica Policy Research
Washington, DC
07.2016 - 07.2018
- Think Tank dedicated to improving lives of Washingtonians
- Actively developed PMO structure and organizational model to establish best practices and standards for program management across organization; led to increase in productivity of 20%
- Collaborated with four core business areas and IT to identify training needs and developed training programs to teach various components of project management methodology and standards
- Conducted PMO roundtables to solicit input and identify business priorities, evaluated tools and implemented tools to meet program management needs
- Facilitated project launch, created, and developed key stakeholder engagement strategy, performed financial management, and risk identification and mitigation
- Directly managed seven program managers, analysts, and support staff to assist in building PMO, maintain audit schedules, performed audits of policies, procedures, reporting requirements, plans, program and records
- Delivered oversight and accountability for large portfolio of 300+ projects and 150+ project managers
- Provided key contributions in proposal development, project prioritization, approval processes, estimations, and resource allocation, achieving 20% increase in client satisfaction in first four months
SENIOR DIRECTOR – PROJECT MANAGEMENT OFFICE
National Railroad Passenger Corp, Amtrak
Washington, DC
10.2014 - 07.2016
- Passenger Rail delivering commuter services across United States
- Assessed over 20 project managers all strategizing projects in different manners, determining how to put best practices in place and offer same level of governance, bringing cohesion to process, and meeting with key project stakeholders to deliver heightened visibility and comprehension of project scope and procedures
- Expanded PMO from 21 project managers to 50 while overseeing $68MM budget
- Led customer experience project by overhauling entire reservation platform, and drove SAP upgrade and integration Provided high-touch customer engagement, resource planning program management support and risk mitigation strategies to ensure project delivery
- Prioritized incoming project demand to meet organizational goals/objectives, and determined PMO direction for alignment
- Successfully improved client confidence and project management practices by 50% during first six months while driving development of technology solutions to align with business strategy, goals, and objectives
- Built/nurtured client relationships across IT, finance, capital planning, contracts, and engineering
- Delivered oversight in developing project plans, requirements gathering/analysis and resources estimates, monitoring and skillfully assigned proper resources to all projects, ensuring timely delivery and reporting findings to stakeholders
- Developed strong teams through constructive feedback, coaching and training, and collaborated with technical SMEs to ensure scope of work was properly identified and integration points were mapped to respond to technical requirements specified in RFPs Reviewed and approved project proposals, plans and timelines, and worked with capital planning team on business case development for proposal submittal for budgets during each fiscal year
DIRECTOR
PROGRAM MANAGEMENT, L-3 Communications
Reston, VA
03.2009 - 10.2014
- Global Defense Consulting company of 30+ years
- Built and led Program Management Office at prime contractor in aerospace systems and national security solutions delivering range of communication and electronic systems/products utilized on military and commercial platforms
- Built and led Program Management Office at prime contractor in aerospace systems and national security solutions delivering range of communication and electronic systems/products utilized on military and commercial platforms
- Served as point of contact for large-scale, complex projects supporting $600M division, and acted as Vice President of Programs during VPs absences
- Recognized as change agent, creating Division Center of Excellence through implementation of robust governance process
- Managed International teams charged with installing maritime command and control centers, short and long-range security cameras, and radio systems Maintained strong focus on International Business Unit and local region, ensuring delivery of high-quality solutions through evaluation of resource requirements/allocation, requirements gathering, scheduling, design, testing and implementation, and post-implementation support
- Collaborated with HR staff to develop and implement training certification program for project and program managers to reinforce internal governance requirements
- Actively directed monthly/quarterly reviews of strategic programs to determine compliance with established quality standards, control, and methods
- Confidently mentored program managers in winning strategic opportunities valued at $150MM from pre-sales and capture/proposals through award and execution
- Built and led PMO in unprecedented six-month period, positioned organization for improved project delivery globally and regionally by introducing program governance policies/procedures, and design/transformed PMO website into SharePoint site containing tools/templates for successful project management
- Analyzed company's technology and IT systems, and formulated strategies ensuring right architecture and functionality Led to escalated productivity of 20%
- Improved efficiency of 20+ systems by performing hardware and software installation & upgrades
- Managed IT initiatives and trained in-house IT team of 20 on updated practices to stay on par with industry standards
Education
Project Management Professional -
Project Management Institute
Washington, DC12.2009
LEADERSHIP -
University of Richmond
Richmond, VA08.2004
Bachelor of Science - BUSINESS ADMINISTRATION
Saint Paul’s College
Lawrenceville, VA05.1997
Skills
- Operating Systems Upgrades, Server Conversions, VMware Conversions NetApp Storage Platform Conversions Oracle Virtual Machine Linux Upgrades Working with DevOps Teams (Agile SDLC) Software Development & Upgrades
- IT Project Management & Delivery
- Implementation of Learning Management and Client Relationship Management Systems
- Coaching and Mentoring
Timeline
Division Director
Enterprise Business Solutions for Technology, Virginia
02.2021 - Current
Vice President Project
PRA Group, Inc
05.2020 - 05.2022
TECHNICAL ADMIN SERVICES PMO LEADER
Dollar Tree Inc
08.2018 - 05.2020
DIRECTOR
MANAGEMENT CENTER OF EXCELLENCE, Mathematica Policy Research
07.2016 - 07.2018
SENIOR DIRECTOR – PROJECT MANAGEMENT OFFICE
National Railroad Passenger Corp, Amtrak
10.2014 - 07.2016
DIRECTOR
PROGRAM MANAGEMENT, L-3 Communications
03.2009 - 10.2014
Project Management Professional -
Project Management Institute
LEADERSHIP -
University of Richmond
Bachelor of Science - BUSINESS ADMINISTRATION
Saint Paul’s College
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