Phyllis Quaye
Trenton,NJ
Summary
Retail professional with extensive experience in customer service, payment processing, and sales. Proven ability to communicate effectively and collaborate within teams to drive organizational success. Demonstrates eagerness to learn and adapt to new processes for improved performance.
Overview
6
6
years of professional experience
Work History
Cashier
Aldi’s
Trenton, NJ
07.2024 - 06.2025
- Operated cash register, processed transactions, and handled cash and credit card payments with accuracy.
- Assisted customers with inquiries, returns, and exchanges, ensuring a positive shopping experience.
- Maintained knowledge of current promotions, sales, and store policies to provide accurate information to customers.
Cashier
Precious Kitchen
Trenton, NJ
06.2022 - 07.2024
- Efficiently executed over 100 customer orders daily, supporting coworkers in decision-making processes.
- Assisted customers in selecting menu items, ensuring a positive dining experience.
- Contributed to a 10% increase in company reviews by providing excellent customer service.
Cashier
PJ Enterprises
Fargo, ND
02.2019 - 06.2022
- Developed strong connections with customers, facilitating smooth transactions for purchases and returns.
- Monitored customer actions, enhancing overall customer service experience.
- Contributed to a 5% improvement in the company's overall reviews through exceptional service.
Education
Bachelor of Science - Leadership and Management
Rutgers, The State University of New Jersey
Newark, NJ05.2026
High School -
Shanley High School
Fargo, ND05.2022
Skills
- Front desk operations management
- Patient services expertise
- Customer service excellence
- Cash handling accuracy
- Technical proficiency in Microsoft Office
- Effective communication skills
- Team collaboration and problem-solving
Affiliations
Usquare Hall Council, Rutgers–Newark
Program Chair
Planned and led student events for the residence hall, collaborating with council members on themes, logistics, and promotion to boost engagement.
Marketing & Management Society, Rutgers–Newark
Member
Attended career workshops and networking events focused on marketing, leadership, and business development.
Organization of African Students, Rutgers–Newark
Member
Supported cultural events and initiatives celebrating African heritage and student unity on campus.
Timeline
Cashier
Aldi’s
07.2024 - 06.2025
Cashier
Precious Kitchen
06.2022 - 07.2024
Cashier
PJ Enterprises
02.2019 - 06.2022
Bachelor of Science - Leadership and Management
Rutgers, The State University of New Jersey
High School -
Shanley High School
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