Phyllis Quaye
Trenton,NJ
Summary
Leadership and Management graduate with experience supporting healthcare operations, workflow optimization, and cross-functional team coordination in fast-paced environments. Skilled in operational analysis, process improvement, and organizational efficiency with a strong ability to lead initiatives, support strategic operations, and deliver professional communication across diverse teams.
Overview
8
8
years of professional experience
Work History
Youth Development Program Assistant
Rutgers Cooperative Extension
Newark, NJ
01.2026 - 05.2026
- Coordinated youth development initiatives by managing program logistics, participant engagement strategies, and outreach efforts to support organizational objectives.
- Collaborated with cross-functional teams to track participation metrics, enhance operational reporting, and improve administrative efficiency by 35%.
Pharmacy Technician
CVS Pharmacy
Newark, NJ
07.2025 - 01.2026
- Supported daily over 50+ healthcare operations in a high-volume pharmacy environment while ensuring compliance, workflow accuracy, and operational efficiency.
- Managed prescription processing, data entry, and communication with pharmacists, providers, and patients to optimize service delivery and patient support.
Cashier
Aldi
Trenton, NJ
01.2024 - 06.2025
- Managed over 100+ high-volume financial transactions while maintaining accuracy in cash handling, reconciliation, and customer service operations.
- Supported workflow efficiency by identifying operational improvements that enhanced customer flow, service speed, and overall productivity.
Operations and Healthcare Management Intern
Rutgers University
Newark, NJ
01.2025 - 05.2025
- Conducted operational analysis using Microsoft Excel to identify workflow inefficiencies, patient flow bottlenecks, and process improvement opportunities.
- Developed evidence-based recommendations that enhanced operational coordination, clinic throughput, and patient experience outcomes.
Cashier
Precious Kitchen
Trenton, NJ
06.2022 - 12.2023
- Processed over 100+ high-volume customer transactions while ensuring billing accuracy, operational efficiency, and professional customer service.
- Coordinated front-end workflow operations and resolved customer concerns to maintain service quality during peak business periods.
Operations Manager
PJ Enterprises
Fargo, ND
02.2018 - 05.2022
- Led front-line operations and supervised workflow coordination in a high-volume customer service environment to support daily operational goals.
- Contributed to process improvements that enhanced operational efficiency, service quality, and customer satisfaction standards by 40%.
Education
Bachelor of Science - Leadership and Management
Rutgers University
Newark, NJ05.2026
Skills
- Leadership & Team Coordination
- Healthcare Operations
- Workflow Optimization
- Operational Analysis
- Process Improvement
- Microsoft Excel
- Data Tracking & Reporting
- Cross-Functional Collaboration
- Professional Communication
Timeline
Youth Development Program Assistant
Rutgers Cooperative Extension
01.2026 - 05.2026
Pharmacy Technician
CVS Pharmacy
07.2025 - 01.2026
Operations and Healthcare Management Intern
Rutgers University
01.2025 - 05.2025
Cashier
Aldi
01.2024 - 06.2025
Cashier
Precious Kitchen
06.2022 - 12.2023
Operations Manager
PJ Enterprises
02.2018 - 05.2022
Bachelor of Science - Leadership and Management
Rutgers University