Phyllis Rauck
Columbus
Summary
Dynamic clinical leader with extensive experience at the United States Navy, excelling in clinical trial management and patient care. Proven track record in enhancing operational efficiency and compliance, while fostering strong team collaboration. Skilled in protocol development and patient education, ensuring high-quality service delivery and patient satisfaction.
Professional clinical coordinator with comprehensive experience in managing patient care, developing treatment plans, and coordinating multidisciplinary teams. Strong focus on team collaboration and achieving results, adaptable to changing needs. Proficient in clinical documentation, patient advocacy, and care coordination. Reliable and results-driven with excellent communication and organizational skills.
Overview
2
2
years of professional experience
Work History
Lead Clinical Coordinator
United States Navy, USN/ Camp Lejeune Naval Medical Center
Jacksonville, NC
04.2023 - 09.2025
- Coordinated patient care schedules to optimize resource allocation and enhance service delivery.
- Supervised clinical staff to ensure compliance with medical protocols and standards.
- Implemented process improvements that increased operational efficiency in patient management.
- Trained new team members on clinical procedures and best practices for patient care.
- Established strong relationships with patients and families, providing compassionate support throughout their treatment journey.
- Led team meetings to review caseloads, discuss challenges or successes, share best practices for problem-solving strategies among staff members effectively addressing issues before they escalated into larger problems.
- Assessed staff performance regularly through evaluations and feedback sessions, ensuring continuous development of clinical competencies.
- Served as the primary point of contact between patients, physicians, insurance companies, and other healthcare providers, facilitating effective communication at all times.
- Enhanced patient care by implementing new clinical protocols and procedures.
- Supervised and managed daily activities of clinical team consisting of 22 physicians, nurses, and support staff.
- Created weekly schedules for nurses, taking into account sick days and vacation time.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Managed inventory control processes to ensure accurate supply levels and availability.
- Coordinated supply chain logistics for efficient distribution of medical equipment and materials.
- Implemented standard operating procedures to enhance operational efficiency and compliance.
Education
High School Diploma -
North Union High School
Richwood, OHSkills
- Adverse event reporting
- Clinical trial management
- Site management
- Documentation control
- Safety monitoring
- Data management
- Protocol development
- Clinical leadership
- Direct patient care
- HIPAA compliance
- Patient education
- Patient confidentiality
- Clinical documentation
- Clinical inventory control
Timeline
Lead Clinical Coordinator
United States Navy, USN/ Camp Lejeune Naval Medical Center
04.2023 - 09.2025
High School Diploma -
North Union High School