Phyllis Rowden
Rockport,TX
Summary
Overview
8
8
years of professional experience
Work History
Server
Navaho Dam Cafe
01.2021 - 11.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Processed orders and sent to kitchen employees for preparation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Increased sales significantly by upselling higher-end products to customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Checked guests' identification before serving alcoholic beverages.
Server
Moby Dick's Restaurant
03.2016 - 02.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Processed orders and sent to kitchen employees for preparation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Increased sales significantly by upselling higher-end products to customers.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Checked guests' identification before serving alcoholic beverages.
- Inspected dishes and utensils for cleanliness.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Education
Bachelor of Arts - Music Management And Merchandising
Liberty University
Lynchburg, VA01.2026
High School Diploma -
Belen High School
Belen, NM05.1983
Skills
- Dish Preparation
- Check Payment Processing
- Buffet Setup and Takedown
- Cash Handling
- To-Go Order Preparation
- High-Volume Dining
- Price Memorization
- Food and Beverage Pairings
- Dining Customer Service
- Wine Pairings
- Seating Assignment Preparation
- Order Accuracty
- Guest Relations Management
- Table Setting Arrangements
- Stocking and Replenishing
- Special Dietary Requirements
- Menu Memorization
- Service Prioritization
- Front of House Display Creation
- Performance Improvement
- White Glove Service
- Regulatory Compliance
- Ordering Procedures
- Hospitality Service Expertise
- Wine and Liquor Service
- Item Promotion
- Utensil Cleaning
- Age Verification
- Guest Seating
- Food Spoilage Prevention
- Menu Presentation
- Hors D' Oeuvres Service
- Menu Item Recommendation
- Pos Operation
- Dining Crew Workflow Optimization
- Specials Promotion
- Billing and Payment Processing
- Bus Tables
- Dining Room Monitoring
- Warm and Friendly
- Patron Rapport
- Condiment Refilling
- Server Improvements
- Anticipating Guest Needs
- Dessert Preparation
- Servsafe Certified
- Special Requests and Substitutions
- Guest Flow
- Adaptable and Flexible
- Natural Leadership
- Customer Service and Rapport
- Waiting Tables
- Conflict and Complaint Resolution
- Glassware Polishing
- Taking Reservations
- Cool Under Pressure
- Daily Specials Memorization
- Guest Inquiries
- Beverage Preparation
- Greeting and Seating Guests
- Ability to Lift 30 Pounds
- Course Suggestions
- Communications Protocols
- Operational Efficiency and Safety
- Transactions and Cash Handling
- Cocktail Knowledge
- Dining Room Cleaning and Upkeep
- Order Accuracy and Delivery
- Guest Satisfaction
- Identification Requirements
- Managing Extras
- Patron Experiences
- Table Monitoring and Turnover
- Bathroom Servicing
- Table Bussing
- Covid Symptom Screening
- Cash Register Operations
Music
I play Guitar I have played since age Six I'm Classically trained at Level Thirty. It is my Passion.
Timeline
Server
Navaho Dam Cafe
01.2021 - 11.2023
Server
Moby Dick's Restaurant
03.2016 - 02.2022
Bachelor of Arts - Music Management And Merchandising
Liberty University
High School Diploma -
Belen High School
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