Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Phyllis Royster

Phyllis Royster

Charlotte,NC

Summary

Organized and detail-oriented individual with proven ability to effectively manage and motivate individuals learning. Collaborates with fellow professionals to promote stimulating learning environment. Offers strong organizational and professional engagement skills. Hardworking and passionate job seeker with strong organizational skills and customer care.

Overview

18
18
years of professional experience

Work History

TEACHER

CHARLOTTE/ MECKLINBURG COUNTY SCHOOL SYSTEM
01.2021 - Current
  • Established classroom routines to support student environments and maintain consistent schedules.
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Positive reinforcement strategies to keep students on-task with proactive behavior modification.
  • Maintained day-to-day classroom management and discipline to promote learning initiatives.
  • Provided instruction for students in core subject areas.
  • Maintain accurate and current attendance records and assignment sheets to maintain file compliance.
  • Enforced school and class rules to maintain order in classroom.

Manager/Customer Care Specialist

Prestige Roofing Company
Greensboro, NC
01.2006 - 01.2021
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Scheduled and attended meetings with clients and prospective clients as requested.
  • Coordinated training objectives to promote productivity and commitment to friendly service.
  • Managed department call volume of 100 calls per day and coordinated department schedules to maximize coverage during peak hours
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Applied best practices in customer service, sales and employee management to exceed organizational goals.
  • Performed duties and provided service in accordance with established operating procedures and company policies.
  • Created customer support strategies to increase customer retention.
  • Maintained client files with sales contracts, records of client interactions, client notes, and other information.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.

Education

Master of Science - Technology Education For Industry

North Carolina A & T State University
Greensboro, NC
05.2006

Bachelor of Arts - Sociology

Shaw University
Raleigh, NC
05.2001

Skills

  • Social Perceptiveness
  • Virtual Communities
  • Organization and Planning
  • Instructional Assistance
  • Test Proctoring
  • Special Assignments
  • Customer Care
  • Compliance
  • Understanding of Content
  • Client Satisfaction

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill

Timeline

TEACHER

CHARLOTTE/ MECKLINBURG COUNTY SCHOOL SYSTEM
01.2021 - Current

Manager/Customer Care Specialist

Prestige Roofing Company
01.2006 - 01.2021

Master of Science - Technology Education For Industry

North Carolina A & T State University

Bachelor of Arts - Sociology

Shaw University

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Phyllis Royster