Phyllis Rufo
Las Vegas,NV
Summary
Dynamic professional with a proven track record at Hope Church LV, excelling in team development and customer relations. Skilled in building relationships and strategic planning, I fostered a culture of continuous improvement, enhancing team morale and project efficiency. Adept at problem-solving, I consistently delivered exceptional service, ensuring client satisfaction and loyalty.
Overview
2019
2019
years of professional experience
Work History
Front Office Receptionist
Hope Church LV
Director of Assimilation.
Hope Church LV
11.2013 - 02.2019
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
Loan Officer
Castle and Cooke Mortgage
10.2008 - 01.2011
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Maintained strict confidentiality of bank records and client information.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Submitted loan applications to underwriter for verification and recommendations.
- Developed strong relationships with customers through high levels of customer service.
- Examined customer loan applications for loan approvals and denials.
- Educated potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.
- Meticulously reviewed applicant documentation, ensuring accuracy and completeness prior to submission for underwriting approval.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Cultivated lasting relationships with satisfied clients that led to repeat business as well as referrals from friends or family members.
Education
Chic Sayles School of Real Estate
Las Vegas, NV1979
Associate Of Applied Business - Business Administration
UNLV
Las Vegas, NV06.1978
Skills
- Telephone skills
- Appointment scheduling
- Verbal and written communication
- Listening skills
- Problem-solving skills
- Building relationships
Timeline
Director of Assimilation.
Hope Church LV
11.2013 - 02.2019
Loan Officer
Castle and Cooke Mortgage
10.2008 - 01.2011
Front Office Receptionist
Hope Church LV
Chic Sayles School of Real Estate
Associate Of Applied Business - Business Administration
UNLV
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