Phyllis Sisson
Moody,AL
Summary
Dynamic Patient Access Manager with a proven track record at R1 RCM, enhancing patient satisfaction through streamlined registration processes and effective team management. Skilled in insurance verification and HIPAA compliance, I foster collaboration and drive continuous improvement, achieving significant reductions in wait times and elevating service quality.
Overview
29
29
years of professional experience
Work History
Patient Access Manager
R1 RCM
810 St Vincent's Drive Birmingham, AL 35205
11.2016 - Current
- Assisted patients with registration processes and insurance verification.
- Supported front desk operations to ensure efficient patient flow and satisfaction.
- Coordinated appointment scheduling using electronic health record systems.
- Resolved patient inquiries by providing accurate information regarding services and policies.
- Collaborated with healthcare teams to streamline access processes for improved efficiency.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Trained new staff on standard operating procedures for patient access functions.
- Engaged in continuous learning to enhance knowledge of healthcare access protocols and technologies.
- Trained and mentored new employees in registration department, answered questions and provided insight on patient services.
- Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
- Educated all registration staff personnel regarding updates and changes to job positions.
- Developed highly effective communication, interpersonal and active listening skills, which were used for interacting with people of all different backgrounds and cultures.
- Reduced wait times for patients with effective resource management and staff allocation strategies.
- Improved patient satisfaction by streamlining registration processes and implementing efficient scheduling systems.
- Enhanced staff productivity by providing comprehensive training on patient access procedures and best practices.
- Evaluated workflow efficiency regularly, implementing process improvements as needed to meet changing demands on the healthcare system effectively.
- Spearheaded initiatives aimed at reducing denials due to eligibility or authorization issues through proactive payer outreach and improved documentation processes.
- Fostered an inclusive work environment by promoting open communication channels and encouraging collaboration among team members.
- Implemented customer service training programs that led to increased employee satisfaction and a reduction in patient complaints.
- Conducted regular performance evaluations of team members, identifying areas for improvement and providing constructive feedback for professional growth.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
Patient Access Supervisor
St. Vincent's Hospital
810 St. Vincent's Drive
04.2000 - 11.2016
- Supervised patient access operations, ensuring efficient registration and scheduling processes.
- Trained staff on best practices for patient intake and insurance verification procedures.
- Implemented workflow improvements, enhancing patient satisfaction and reducing wait times.
- Monitored compliance with hospital policies, maintaining high standards of data accuracy and confidentiality.
- Led initiatives to optimize resource allocation, enhancing departmental efficiency and effectiveness.
- Streamlined patient registration process by implementing efficient workflows and reducing wait times.
- Oversaw staff recruitment efforts, selecting top talent to join the team and contribute to the department''s success.
- Enhanced patient satisfaction with improved communication strategies and timely resolution of issues.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Developed policies and procedures for effective pharmacy management.
Financial Counselor
St. Vincent's Hospital
Birmingham, AL
04.1996 - 11.2000
- Provided financial counseling to clients, ensuring understanding of budgeting and debt management strategies.
- Educated clients on available financial assistance programs, improving access to necessary resources.
- Developed personalized financial plans that aligned with clients' goals and circumstances.
- Conducted comprehensive assessments of clients' financial situations, identifying key areas for improvement.
Education
St. Clair County High School
Odenville, AL05-1979
Skills
- Effective written and verbal communication
- HIPAA compliance
- Effective problem solving
- Team management
- Insurance verification
- Admissions processes
- Inpatient registration
- Math skills and analytics
- New staff training
- Healthcare
- Strong leadership
- Teamwork
- Teamwork and collaboration
- Customer service
- Time management
- Problem-solving
- Attention to detail
- Team collaboration
- Active listening
- Verbal and written communication
- Decision-making
- Relationship building
- Training and mentoring
- Team building
- HIPAA guidelines
Timeline
Patient Access Manager
R1 RCM
11.2016 - Current
Patient Access Supervisor
St. Vincent's Hospital
04.2000 - 11.2016
Financial Counselor
St. Vincent's Hospital
04.1996 - 11.2000
St. Clair County High School