Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Phyllis Stamile

Norwalk, Connecticut, United States

Summary

Medical receptionist with expertise in front desk operations adept at appointment scheduling and patient registration. Proven ability to enhance patient experiences through effective communication and meticulous record management. Skilled in medical terminology and telephone etiquette, ensuring seamless interactions and compliance with billing procedures.

Professional with significant experience in healthcare administration, equipped to handle patient interactions and manage front-office tasks efficiently. Skilled in scheduling, record-keeping, and insurance verification, with strong communication abilities. Reliable team member, adaptive to changing needs, and consistently focused on achieving results.

Experienced with patient scheduling, medical records management, and front-desk operations. Utilizes effective communication and organizational skills to enhance patient care and office efficiency. Knowledge of healthcare protocols and track record of maintaining patient confidentiality and satisfaction.

Overview

22
22
years of professional experience

Work History

Medical Receptionist

Dr. Gamer
01.2015 - 07.2024
  • Greeted patients and managed appointment scheduling using electronic health record systems.
  • Assisted front desk operations by answering phones and directing calls to appropriate staff.
  • Collected and verified patient information to ensure accurate records and efficient check-in processes.
  • Maintained cleanliness and organization of reception area, enhancing patient experience during visits.
  • Coordinated communication between patients and healthcare providers, facilitating timely follow-ups.
  • Processed insurance information and payment transactions, ensuring compliance with billing procedures.
  • Checked patient insurance, demographic, and health history to keep information current.

Retail Sales Merchandiser

Banana Republic
05.2013 - 01.2014
  • Oversaw product placement and merchandising strategies to enhance visual appeal and drive sales.
  • Assisted customers in selecting products, addressing inquiries, and resolving issues promptly.
  • Processed customer transactions efficiently, ensuring accurate cash handling and register management.
  • Maintained a clean and safe work environment in compliance with company policies and health regulations.

Medical Representative

Kenneth Egan, M.D. Dermatology
01.2003 - 02.2005
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Maintained current and accurate medical records for patients.

Medical Office Manager

Center for Digestive Diseases
01.2005 - 10.2009
  • Oversaw daily operations, ensuring compliance with healthcare regulations and standards.
  • Managed patient scheduling systems to optimize workflow and enhance patient experience.
  • Led staff training programs to improve service delivery and operational efficiency.
  • Developed office policies and procedures to streamline administrative processes.
  • Coordinated communication between healthcare providers, patients, and insurance companies.
  • Developed close working relationships with front office and back office staff.

Education

No Degree - Applied Psychology

Tulsa Jr College
Tulsa, OK

High School Diploma -

GW Hewlett HS
Long Island, New York

Skills

  • Front desk operations
  • Telephone etiquette
  • Appointment scheduling
  • Medical terminology
  • Patient scheduling
  • Patient registration

Languages

English

Timeline

Medical Receptionist

Dr. Gamer
01.2015 - 07.2024

Retail Sales Merchandiser

Banana Republic
05.2013 - 01.2014

Medical Office Manager

Center for Digestive Diseases
01.2005 - 10.2009

Medical Representative

Kenneth Egan, M.D. Dermatology
01.2003 - 02.2005

No Degree - Applied Psychology

Tulsa Jr College

High School Diploma -

GW Hewlett HS