PHYLLIS STREETER
Franklinton,NC
Summary
I am a self-motivated and progress-driven Health Care Professional with an extensive background in this industry. I have developed and executed strategies that will bring value to the VA Health Care System. From your job posting you're looking for someone skilled at compliance, customer service, training, and process improvement. Thanks to my time at Durham VA Health Care System, I bring all of this and more. I am confident that my abilities would easily translate to this new position. I also offer the dedication required to do the job well and consistently exceed expectations.
Adaptable to quickly learn new concepts and skills. Focused on delivering high-quality care to individuals of diverse backgrounds while protecting patient safety and promoting satisfaction with facility services. Energetic Healthcare professional dedicated to providing top-quality, patient-centered care.
Overview
14
14
years of professional experience
Work History
Advanced Medical Support Assistant
Durham VA Health Care System
02.2023 - Current
- Maintained and obtained medical records.
- Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
- Verified and updated clinical records.
- Provided backup support to office staff by completing billing and filing, tasks, answering phones, and scheduling appointments.
- Organized patient records to research records, extract medical information and review records for completeness and accuracy.
- Built positive rapport with patients to make patients feel comfortable during uncomfortable procedures.
- Used Vista, and VSE GUI to maintain and record patient data and generate reports.
- Prepared treatment rooms for patient examinations by setting up medical equipment.
- Scheduled appointments for patients at Durham VA
- Performs other duties as assigned.
- Maintained and obtained medical records.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing, and scanning documents.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Excellent organization ability, familiarity with software and strong communication skills
- Verified patient insurance coverage and collected required co-payments.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
- Vital signs. Examples: vital signs, 12-lead electrocardiogram (EKG).
- Point-of-care (POC). Examples: Abbott hand-held blood analyzer (I-STAT), glucometer.
- Ensuring smooth communication and prompt resolution of requests and questions.
- Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments
- Built positive rapport with patients to make patients feel comfortable during uncomfortable procedures
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff
- Scheduled appointments for patients at Durham VA Clinics
- Interviewed patients to verify and update clinical and demographic records
- Used CPRS to maintain and record patient data and generate reports
- Organized patient records to research records, extract medical information and review records for completeness and accuracy
- Verified and updated clinical records
- Maintained and obtained medical records
- Mailed patient appointment letters
- Mailed patient appointment letters.
Nursing Assistant
Durham VA Health Care System
03.2018 - 02.2023
- Routinely assumes and completes assignments for variety of patients with diverse nursing care needs; provides care in timely manner, demonstrating initiative and independence.
- Accurately performs full range of nursing procedures utilizing appropriate and safe techniques.
- Routinely delivers complete and comprehensive care to meet needs of activities of daily living (eating, bathing, dressing, toileting, transferring.
- Uses appropriate technique when providing care to patients/residents with Delirium, Dementia, or mental health related behavior (such as approach, distraction, re-direction, limit setting.
- Performs procedures timely, accurately, and thoroughly, such as obtaining vital signs, weights, blood sugar checks, dressing changes, bladder scan, tube feedings, suctioning, skin checks, delivery of meal trays.
- Maintains patient bedside space in neat, clean, safe, stocked, and orderly manner.
- Uses supplies and equipment in appropriate and cost-effective manner. Reports broken equipment to Charge Nurse.
- Provides thorough hand off report to oncoming staff to assure continuity of care. Introduces oncoming staff to patient .
- Updates white board during bedside report with name, date/day, and Cisco extension number.
- Experience in providing personal nursing care, such as providing pre- and post-operative care.
- Experience in caring for mentally ill and long-term patients, including observing, recording, and reporting change in their behavior.
- Experience assisting physicians and nurses with exams or treatments dealing with patient care, including turning and positioning patients, draping, maintaining sterile conditions and use of safety restraints.
- Supported needs of 15+ residents under long-term care
Administration /Supervisor Intermediate Care
Tammy Lynn Center For Developmental Disabilities
12.2012 - 03.2018
- Worked Multiple Shifts whenever needed.
- Scheduling for Staff
- Typing
- Data Entry
- Fire Drill Training
- Schedule, and cancel patient appointments.
- Enters no show information for staff.
- Obtains medical records, faxing.
- Participates in walk around with oncoming supervisor.
- Provides information and resolution to parents’ requests.
- Uses administrative judgement to deescalate problems with staff.
- Provides accurate details of organizational information to patients.
- Interviewed applicants, recommended individuals for hiring to HR and evaluated staff performance.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Monitored employee performance and applied objective feedback to inform evaluations.
- Completed bi-weekly payroll for 12 employees
Nursing Assistant /Home Health Care Provider
Eunice Brodie / Private Duty
08.2009 - 12.2012
- Maintained clean and well-organized environment for client happiness and safety.
- Dressed, groomed, and fed patients with limited physical abilities to support basic needs.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Helped transition patient between bed, wheelchair, and automobile to provide safe mobility support.
- Assisted with client personal care needs to foster independence and well-being.
- Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
- Supervised medication administration, personal hygiene, and other activities of daily living.
- Planned optimal meals based on established nutritional plans.
- Monitored client behaviors and emotional states, reporting concerns to family and documenting information in files.
- Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
- Monitored medications for patient with various conditions and kept watchful eye for side effects.
- Assisted patients with personal care to alleviate burden on family members.
- Monitored employee performance and applied objective feedback to inform evaluations.
- Light Housekeeping
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions
- Completed household management tasks for clients within private home settings
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies
- Cooked tasty, nourishing meals for patients to promote better nutrition
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support
- Provided assistance to clients by handling household cleaning duties, managing schedules, and transporting to and from medical appointments
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships
- Administered medication as directed by physician
- Assisted disabled clients to support independence and well-being
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness
- Followed nutritional plans to prepare optimal meals
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members
- Monitored progress and documented patient health status changes to keep care team updated
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm
- Developed rapport to create safe and trusting environment for care
- Transported clients for medical and personal outings
- Communicated regularly with clients' families to provide updates on health and wellbeing
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals
Education
No Degree - Licensed Practical Nurse
Durham Technical Community College
Durham, NC10.2021
No Degree - Psychology Courses
Fayetteville State University
Fayetteville08.2016
Associate of Applied Science - Diagnostic Medical Sonography Program
Johnston Community College
Smithfield, NC07.2015
Skills
- Self-Motivated
- Flexible and Adaptable
- Excellent Communication
- First Aid/CPR
- Attention to Detail
- Multitasking Abilities
- Training and Development
- Teamwork and Collaboration
- Dependable and Responsible
- Active Listening
- PPE Compliance
- Decision-Making
- Clerical Support
- Excel, Word, and PowerPoint
- Typing
- Scheduling
- Basic Life Support
- Records Management
- Infection Control Procedures
- Customer service
- Vista R3
- Beneficiary Travel
- Computerized Patient Records System (CPRS)
- Clerical and administrative support
- Organization
- Medical terminology
- Data Entry
- Patient Care and Safety
- Vista Scheduling GUI
- New VSE
- Caribou CLC
Timeline
Advanced Medical Support Assistant
Durham VA Health Care System
02.2023 - Current
Nursing Assistant
Durham VA Health Care System
03.2018 - 02.2023
Administration /Supervisor Intermediate Care
Tammy Lynn Center For Developmental Disabilities
12.2012 - 03.2018
Nursing Assistant /Home Health Care Provider
Eunice Brodie / Private Duty
08.2009 - 12.2012
No Degree - Licensed Practical Nurse
Durham Technical Community College
No Degree - Psychology Courses
Fayetteville State University
Associate of Applied Science - Diagnostic Medical Sonography Program
Johnston Community College
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