Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Phyllis Tucker

Hampton,VA

Summary

Proven track record in enhancing operational efficiency and customer satisfaction, notably at Thompson Hospitality. Excelled in roles requiring meticulous attention to detail and robust teamwork, achieving significant improvements in workplace productivity and safety. Skilled in cleaning, organization, and customer service, adept at fostering positive environments and exceeding employer expectations.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Prep Cook

Thompson Hospitality
06.2022 - Current
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Enhanced kitchen efficiency by maintaining a clean and organized workspace during busy shifts.
  • Followed orders from head chef to establish productive and timely preparation of meals.
  • Contributed to a positive work atmosphere through effective communication and teamwork among staff members.

PCA/CNA

Hope And Home Care
07.2018 - Current
  • Assisted patients with daily living activities, promoting independence and wellbeing.
  • Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
  • Improved patient comfort by providing compassionate and attentive care.
  • Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
  • Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.

Environmental Technician

Ola Hpt. Cleaning Services
04.2016 - Current
  • Ensured safe storage of chemicals through careful organization, labeling, and containment practices within designated areas.
  • Participated in regular safety meetings to promote a culture of environmental stewardship and workplace safety within the organization.
  • Worked with site to maintain compliance with applicable environment regulations.
  • Reduced hazardous waste generation through implementing effective waste minimization strategies.
  • Enhanced environmental compliance by conducting routine inspections and audits of facilities and operations.

Server/Salad Bar Clerk

Christopher Newport University
03.2012 - 12.2016
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Front End Customer Service Associate

Family Dollar
04.2008 - 02.2011
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.

Hamboning/Production Worker

Smithfield Packing
03.1997 - 09.2004
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
  • Resolved issues quickly to maintain productivity goals.
  • Organized work to meet demanding production goals.
  • Took on additional shifts during peak work periods to keep projects on schedule.

Education

GED -

West Windsor-Plainsboro High School North
Plainsboro, NJ
06.1983

Skills

  • Attention to Detail
  • Cleaning and organization
  • Customer Service
  • Safe Food Handling
  • Teamwork and Collaboration
  • Following Instructions

Certification

  • Certificate, Hope and Home- [7yrs]
  • Trained, [Thompson Hospitality] -2yrs]
  • Trained-[10+yrs]

Timeline

Prep Cook

Thompson Hospitality
06.2022 - Current

PCA/CNA

Hope And Home Care
07.2018 - Current

Environmental Technician

Ola Hpt. Cleaning Services
04.2016 - Current

Server/Salad Bar Clerk

Christopher Newport University
03.2012 - 12.2016

Front End Customer Service Associate

Family Dollar
04.2008 - 02.2011

Hamboning/Production Worker

Smithfield Packing
03.1997 - 09.2004

GED -

West Windsor-Plainsboro High School North

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Phyllis Tucker