Phyllis Tyler
Vero Beach,FL
Summary
Dynamic and dedicated professional with a strong background in customer service, honed at Hobby Lobby and as an Assistant Manager at Samsonite Co Store. Known for reliability and exceptional customer relations, I excel in team collaboration and possess a solid work ethic, ensuring a positive shopping experience for all customers.
Overview
30
30
years of professional experience
Work History
Cashier
Hobby Lobby
07.2022 - 01.2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Assistant Manager
Samsonite Co Store
02.2006 - 04.2021
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Assistant Manager
Easy Spirit Shoes
02.2005 - 02.2007
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Assistant Manager
Oshkosh
03.2004 - 02.2005
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Sales Supervisor
Tommy Hilfiger Company Store
03.2003 - 02.2005
- Increased customer satisfaction by addressing and resolving client concerns
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- Checked store merchandise regularly for proper display and replenishment.
- Promoted exceptional customer service by engaging clients on sales floor.
Receptionist
Credit Data Services
07.1997 - 07.2003
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted in event planning and execution, ensuring seamless operation of company functions.
Sales Associate, Part Time
Casual Corner Group
01.1995 - 01.1997
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
Education
No Degree - General
Indian River Community College
Ft Piece Florida 05.1992
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Team collaboration
- Customer service excellence
- Reliability and punctuality
- Customer relations
Timeline
Cashier
Hobby Lobby
07.2022 - 01.2025
Assistant Manager
Samsonite Co Store
02.2006 - 04.2021
Assistant Manager
Easy Spirit Shoes
02.2005 - 02.2007
Assistant Manager
Oshkosh
03.2004 - 02.2005
Sales Supervisor
Tommy Hilfiger Company Store
03.2003 - 02.2005
Receptionist
Credit Data Services
07.1997 - 07.2003
Sales Associate, Part Time
Casual Corner Group
01.1995 - 01.1997
No Degree - General
Indian River Community College
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