Phyllis Wang
Seattle
Summary
Detail-oriented dining and sales professional with a consistent history of providing excellent guest and client experiences. Proficient in menu knowledge, complaint resolution, and effective communication. Dedicated to building lasting customer relationships and enhancing service quality. Always anticipating the needs of guests and clients and aiming to ensure they have a positive experience.
Overview
23
23
years of professional experience
Work History
Dining Room Server
Pancita
Seattle
02.2025 - Current
- Delivered exceptional customer service to create memorable dining experiences.
- Assisted guests with informed menu selections and tailored special requests.
- Addressed customer complaints with empathy and professionalism to ensure satisfaction.
- Communicated clearly with everyone on staff to ensure service runs as smoothly as possible.
- Processed payments accurately and efficiently using the POS system.
- Provided positive experiences for the customers to ensure the guests' desire to return.
Sales Associate
Nordstrom
Seattle
06.2003 - 01.2006
- Assisted customers with product selection and personalized recommendations catered specifically to their style.
- Helped customers find specific products, answered questions, and offered product advice.
- Handled customer inquiries and resolved issues effectively and promptly.
- Educated customers on loyalty programs and benefits of membership enrollment.
- Maintained visual merchandising standards to enhance store presentation.
- Worked with fellow sales team members to achieve group targets. Achieved yearly sales goal first year on the floor.
- Built and maintained relationships with peers and upper management to ensure team success.
- Answered incoming telephone calls to provide store, products and services information.
Education
Bachelor of Arts - Classics And Latin
University of Washington
Seattle, WA06-2000
Skills
- Point of sale operation
- Order precision
- Issue resolution
- Client support
- Product expertise
- Detail orientation
- Effective communication
- Relationship building
Timeline
Dining Room Server
Pancita
02.2025 - Current
Sales Associate
Nordstrom
06.2003 - 01.2006
Bachelor of Arts - Classics And Latin
University of Washington