Phyllis Watkins
Ellenton,FL
Summary
Proven track record in enhancing patient and customer satisfaction, notably at Interim Home Health, through compassionate caregiving and strategic sales initiatives. Mastered patient advocacy and increased sales revenue by implementing innovative strategies, demonstrating exceptional verbal communication and market penetration skills. Achieved significant outcomes without exceeding a single numerical percentage.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
HHA
Interim Home Health
- Improved patient comfort by providing compassionate and attentive care in various daily activities.
- Reduced hospital readmission rates by closely monitoring patients'' conditions at home and responding quickly to potential issues.
- Streamlined daily routines for clients with limited mobility by implementing efficient strategies customized to their specific abilities.
- Managed household chores such as laundry, meal preparation, and light cleaning, allowing clients to focus on their health and wellbeing.
- Provided emotional support to patients and their families during difficult times, fostering strong relationships and trust.
Sales
Lazy Boy
Sales
Bacons Furniture
- Implemented Type new sales and marketing programs to boost sales Number%.
- Instructed sales staff on cross-selling and up-selling techniques resulting in increased net sales revenue by Number% in sales.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Exceeded sales targets through effective territory management, account planning, and sales execution.
- Increased regional sales performance by implementing innovative sales strategies and effective team management.
- Managed high-impact sales strategies to boost market penetration and sales revenue.
Sales
Raymore & Flanigans
- Implemented Type new sales and marketing programs to boost sales Number%.
- Instructed sales staff on cross-selling and up-selling techniques resulting in increased net sales revenue by Number% in sales.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Exceeded sales targets through effective territory management, account planning, and sales execution.
- Collaborated with fellow sales associates to achieve team sales goals consistently each month.
Sales
Acme Food Store
Server
Chester Diner
Manager
Warehouse Bedding
HHA
Daughter Touch
08.2022 - 12.2024
- Boosted patient morale with a positive attitude, effective communication, and active listening skills to address concerns and validate emotions.
- Increased patient satisfaction levels by consistently going above-and-beyond in providing exceptional care tailored to individual preferences.
Transportation
Medical Transportation Management
12.2020 - 12.2022
- Medical appointment carrier
- Secure clients with safe transportation
- Improved transportation efficiency by streamlining route planning and coordinating schedules.
- Improved transportation efficiency by optimizing vehicle routes and schedules.
- Improved transportation efficiency by streamlining route planning .
Manager
Mendham Liquor
02.2009 - 09.2011
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained professional, organized, and safe environment for employees and patrons.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Collections
Michael Harrison
06.1994 - 12.2007
- NJImproved cash flow management with proactive accounts receivable monitoring and collections efforts.
- Led creative brainstorming sessions that generated fresh ideas for future footwear collections.
- Collaborated with teachers to support curriculum needs and develop relevant resource collections.
- Handled reporting, filing and collections paperwork for credit group.
Education
High School Graduate - All
Livingston High School New Jersey
Livingston, NJ06.1978
Skills
- Laundry services
- Bathing assistance
- Meal preparation
- Errands running
- Housekeeping tasks
- Personal hygiene assistance
- Compassionate caregiving
- Toileting support
- Transfer techniques
- Dressing and grooming
- Behavioral management
- Patient advocacy
- Nutrition management
- Recreational activities
- Transportation provision
- Ambulation assistance
- Verbal and written communication
- Compassionate care
- Alzheimer's and dementia care
- End-of-life care
- Home safety assessments
- Mobility assistance
- Patient positioning
- Cultural sensitivity
Certification
HHA
Timeline
HHA
Daughter Touch
08.2022 - 12.2024
Transportation
Medical Transportation Management
12.2020 - 12.2022
Manager
Mendham Liquor
02.2009 - 09.2011
Collections
Michael Harrison
06.1994 - 12.2007
HHA
Interim Home Health
Sales
Lazy Boy
Sales
Bacons Furniture
Sales
Raymore & Flanigans
Sales
Acme Food Store
Server
Chester Diner
Manager
Warehouse Bedding
High School Graduate - All
Livingston High School New Jersey
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