Phyllis Westerlund
Winston Salem,NC
Summary
Experienced with organizing and managing volunteer activities to support community initiatives. Utilizes strong interpersonal skills and organizational abilities to ensure effective program execution. Knowledge of volunteer recruitment, training, and retention to build and maintain robust volunteer base.
Overview
17
17
years of professional experience
Work History
Owner
The Curvy Fox Boutique
Winston Salem, NC
06.2021 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
Service Unit Specialist/Leader-Volunteer
Girl Scouts
San Diego/Temecula, CA; Winston Salem, NC
03.2008 - Current
- Recruited and trained new volunteers on volunteer program goals and objectives.
- Coordinated large-scale events involving multiple teams of volunteers, resulting in successful fundraisers and community outreach initiatives.
- Provided ongoing support to volunteers throughout their tenure, addressing any concerns or issues promptly to ensure satisfaction and commitment to the organization''s goals.
- Established strong relationships with local organizations, fostering collaboration and expanding volunteer opportunities.
- Organized recognition events to show appreciation for volunteer contributions, boosting morale and promoting a positive organizational culture.
- Maintained regular communication with volunteers through newsletters, social media updates, and personal check-ins, keeping them engaged and informed about upcoming opportunities.
- Served as a liaison between volunteers and senior leadership, ensuring open lines of communication and promoting a transparent environment where concerns could be addressed promptly.
- Worked with program teams to identify and match volunteers with appropriate activities.
- Coordinated recruitment drives, significantly increasing pool of volunteers for various projects.
Teacher
WSFCS
Winston Salem, NC
01.2015 - 02.2023
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Integrated cultural awareness into lessons by incorporating diverse perspectives and materials into the curriculum.
Lead Merchandiser
Crossmark
Temecula, CA/WS
02.2011 - 11.2014
- Lead a team of up to 12 merchandiser to reset grocery store displays and shelves according to given schematic. Rotate stock, check dates, and ensure that manufacture returns were properly handles.
- Facilitated clear communication between retail partners, vendors, and internal teams to ensure smooth operations across all channels.
- Reduced out-of-stock incidents through diligent monitoring of inventory levels and timely reordering of products.
- Improved store aesthetics through innovative merchandising techniques and strategic product placement.
Education
BSW - Social Work
University of NC
Pembroke, NC01.2003
Associate of Arts - undefined
Western Piedmont
Morganton, NC01.2000
Skills
- Computer proficient in all microsoft applications
- Able to lead groups of people to achieve positive results
- Public Speaker
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Project management
- Project estimating
- Staff management
- Marketing
- Team oversight
- Volunteer orientation and onboarding
- Schedule coordination
- Community engagement
- Event planning
- Cultural sensitivity
- Delegating work
- Networking
- Community outreach
Awards
Girl Scout Honor Pin.-Given to individuals who go beyond the call of duty in 2 or more service areas.
ABOUT ME
Mom of 2. Avid volunteer. Spent 2 years homeschooling. Formed a group of moms while I lived in San Diego called Moms on a Mission, we served like a 501 without the paperwork. We organized fundraisers for disaster relief. We held 6 events over 4 years raising more than 35k. I help in the schools when possible. I believe it takes a village and all of us working together to achieve greatness.
Timeline
Owner
The Curvy Fox Boutique
06.2021 - Current
Teacher
WSFCS
01.2015 - 02.2023
Lead Merchandiser
Crossmark
02.2011 - 11.2014
Service Unit Specialist/Leader-Volunteer
Girl Scouts
03.2008 - Current
Associate of Arts - undefined
Western Piedmont
BSW - Social Work
University of NC