Phyllis Whetsel

· Managed day-to-day business operations and performed statistical analysis to forecast business needs

· Consulted with customers to assess needs and propose optimal solutions

· Organized and attended various networking events/trade shows to showcase products, network with other businesses, and attract new customers

· Trained and developed team members to build human capital

· Oversaw 6 flights/89 personnel while executing $12.3M budget, $23M manpower, $5M in war reserve materiel, and $103M in assets across 10 buildings

· Ensured health care services for 101K medical and 19K dental visits along with 110K prescriptions, 94K labs, 5K x-rays for 15K beneficiaries

· Medical Group’s Career Field Functional Manager for 23 members (plus 2 tenant units); developed training plan while communicating manning concerns with the Pacific Command’s Functional Manager

· Managed evaluations/decorations/awards for 82 members; conducted reviews for eight career fields to ensure quality control

· Restored partnership with Army & Navy; delivered 106K prescriptions, 5K radiological procedures which saved $539K from being sent to civilian sector

· Championed referral management review: scrutinized purchased care/8K network referrals to recapture care and minimize unnecessary patient disbursement for civilian care

· Executed 41 contracts valued at $4M; resourced enhanced Multi-Service Market initiatives across 4 medical treatment facilities to recapture direct care loss

· Led Appointment Center operations/54K calls per year; increased cross-functionality and call performance

· Instituted Patient Feedback Tracking; created templates/process which ensured tracking in accordance with the Medical Group’s Strategic Plan

· Alternate Group Self-Inspection Program Manager; conducted inspections for Executive Staff, conducted meetings, and scrutinized checklists to ensure compliance of multiple medical and support programs

· Led team of 21 military and civilian members; oversaw 14 functional programs to ensure compliance with Air Force and Department of Defense regulations

· Executed Group’s strategic marketing plan; established communications for 43K multi-service population

· Managed Medical Evaluation Boards & Line of Duty programs which served a base populace of 6K active duty members; coordinated and tracked patient disability cases

· Directed appointment line operations with 9 personnel; enforced booking protocols for 13K visits

· Oversaw Referral Management Center for 10K specialty and 231 urgent care for 14 providers

· Group Defense Travel administrator; $100K patient travel budget ensuring compliance with Joint Federal Travel Regulations

· Overhauled Patient Satisfaction program; led 10 member working group invoked e-routing system

· Other Health Insurance Program Manager; implemented new electronic system for 13 sections to secure $200K in reimbursements

· Key advisor to Executive Staff on financial, manpower, and uniformed business office policy, status, and trends

· Internal auditor for six resourcing programs; key to identifying failures along with implementing action plans to rectify the deficits

· Medical Group’s Civilian Liaison; directed annual appraisals for 28 personnel who were awarded $14K/776 hours

· Ensured support function for 317 users/390 computers/78 printers/43 medical application across 5 locations valued at $876K

· Managed group’s manpower program; obtained $827K for 17 non-Program Objective Memorandum positions and $760K for 12 deployed medical personnel to ensure timely care for 14K beneficiaries

· Oversaw Data Quality program; validated reconciliation of medical documentation from patient appointments were accomplished with 24 hour Air Force Medical Service standard

· Supervised and mentored staff of 41 personnel performing small computer repairs, network administration, inventory, and Helpdesk duties for $10M in hardware/software assets across 7 facilities

· Planned, coordinated, and implemented information management and technology strategies for 104-bed hospital

· Drove information management and technology operations and policies for 1.2K personnel at Air Combat Command’s largest Air Force and Veterans’ Affairs facility

· Directed and implemented strategy, data security, network operations, application management, purchases, and information assurance for hospital

· Verified information technology equipment purchases for 1.2K users while overseeing $120K in Government Purchase Card transactions to ensure mission readiness

· Implemented web-based asset management; refined process for 4K items to safeguard $10M in network inventory

· Site Manager for Common Access Card reset station; reduced out of clinic time for medical personnel which saves 1.2K manhours annually

· Managed group’s manpower program; verified growth to medical center by verifying the Program Objective Memorandum and Unit Manning Document for increase of 171 authorizations

· Oversaw billing operations for Medical Group along with compiling monthly financial reports and statistical data for MAJCOM, Air Staff, and Department of Defense

· Initiated, coordinated, and executed 269 Medical Affirmative Claims cases; billed $204K in claims for care caused by third party negligence

· Orchestrated recoupment of $39K in medical service from Public Health Service; created tracker which reduced processing time by 75%

· Other Health Insurance Program Manager; managed billing operations for 51K claims and collected $1.8M in reimbursements

· Medical Control Center non-commissioned officer in charge; led team of 26 members by improving their knowledge and skillset for medical response in real world emergencies

· Supervised 19 personnel across 3 squadrons; provided management and oversight of pediatric and outpatient file rooms containing over 18K medical records

· Sorted and filed paperwork; researched residual documentation of patients not enrolled at 15 Medical Group utilizing the Defense Eligibility Enrollment Reporting System

· Responded to Protected Health Information requests in accordance with Air Force instruction, state, and federal laws

· Utilized Composite Health Care Systems & Defense Eligibility Enrollment Reporting System to verify benefits eligibility of patients

· Created provider appointment templates for 10 providers across 3 clinics; released appointments for clerk booking and TRICARE Online

· Performed monthly administrative peer reviews; research and performance metrics reported at Medical Records Review Function to ensure quality checks are performed appropriately

· Provided oversight of TRICARE operations, managed care activities, and patient advocacy program

· Physical Evaluations Board Liaison Officer; submitted pertinent evaluee medical documentation and records to Air Force Personnel Center to ensure timely and complete evaluation of disability cases

· Managed Review in Lieu of Medical Evaluation Board cases; briefed military members on process and outcome of their cases

· Line of Duty program manager; reviewed daily injury logs and coordinated packages through base legal and wing agencies

· Air Force Liaison at Tripler Army Medical Center; supported 4K patients throughout Pacific Command a year

· Patient Travel Coordinator; generated patient and non-medical attendant travel orders along with coordinating care for those in Temporary Duty Restriction List patients

· Family Member Relocation Clearance program manager; coordinated approval for families with medical conditions that require specialty care for Permanent Change of Station approval to ensure care is available, along with Patient Squadron reassignments

· Supported computer and network operation for over 150 users; provided hardware and software maintenance configuration, installation, troubleshooting, network administration, and infrastructure management

· Implemented documentation to create, configure, and delete user accounts and profiles

· Help Desk technician; analyzed and responded to calls while monitoring and updating staff workorders