Summary
Work History
Education
Skills
Timeline
25

Phyllis Whitman

Canton,Texas

Summary

Dynamic culinary professional with extensive experience at Save Mart, excelling in baking and inventory management. Proven track record in enhancing customer satisfaction through innovative menu planning and quality control. Strong leadership and collaboration skills, effectively training staff and streamlining operations to reduce waste and improve efficiency in fast-paced environments.

Work History

Assistant Cook

Pala Band of Mission Indians
  • Assisted in food preparation and cooking for events and daily service.
  • Maintained cleanliness and organization of kitchen workstations.
  • Followed food safety guidelines to ensure quality and hygiene standards.
  • Collaborated with kitchen staff to streamline meal prep processes.
  • Adapted quickly to changing menus and dietary requirements.
  • Supported inventory management by tracking supplies and placing orders.
  • Participated in training new staff on kitchen procedures and safety practices.
  • Contributed to menu planning discussions, offering insights on seasonal ingredients.
  • Upheld strict cleanliness standards by regularly sanitizing all surfaces and equipment within the kitchen area.
  • Collaborated with team members to execute successful daily meal services for up to 200 guests.
  • Enhanced kitchen efficiency by streamlining food preparation processes and maintaining a clean workspace.
  • Maintained proper food safety practices, ensuring a healthy and safe dining environment for guests.
  • Utilized excellent organizational skills to prioritize tasks effectively, ensuring a smooth workflow in the kitchen.
  • Demonstrated strong attention to detail while plating dishes, enhancing the overall presentation of each meal.
  • Supported head chef in developing innovative recipes, resulting in higher customer satisfaction.
  • Assisted catering teams during special events, ensuring timely delivery of exceptional meals while working under pressure.
  • Managed time effectively during busy shifts, maintaining productivity under pressure and meeting tight deadlines for meal service.
  • Assisted with inventory management, contributing to cost control and minimized food waste.
  • Mentored junior staff members by sharing knowledge of cooking techniques and best practices within the industry.
  • Ensured consistent food quality by monitoring cooking techniques and adjusting as necessary.

Bakery and Deli Manager

Save Mart
  • Supervised daily bakery operations to ensure product quality and compliance with health standards.
  • Managed inventory levels, reducing waste through effective stock rotation practices.
  • Trained staff in baking techniques and customer service protocols to enhance team performance.
  • Developed efficient scheduling systems, optimizing labor costs while maintaining service levels.
  • Conducted regular quality control checks to maintain consistency in products and customer satisfaction.
  • Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Managed inventory and reduced waste, resulting in cost savings for the bakery.
  • Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
  • Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
  • Handled staff scheduling, ensuring adequate coverage during peak times while minimizing labor costs.
  • Maintained cleanliness and hygiene in bakery premises.
  • Managed all baking operations professionally and handled all problems confidently.
  • Conducted employee training sessions on proper baking techniques, equipment usage, sanitation practices, and safety protocols.
  • Maintained and controlled inventory of baked goods.
  • Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
  • Introduced new display techniques that showcased products effectively, increasing visual appeal and driving sales growth.
  • Assisted in designing new menu items, incorporating seasonal ingredients for optimal freshness and taste.
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
  • Established and maintained relationships with suppliers to procure quality ingredients and equipment.
  • Oversaw all aspects of quality control to maintain consistently high standards for baked goods produced at the facility.
  • Collaborated with other department managers to develop cross-promotional strategies that boosted overall store revenue.
  • Developed and implemented policies and procedures to boost customer satisfaction and loyalty.
  • Monitored inventory levels and identified opportunities for cost savings.
  • Enhanced bakery productivity by streamlining workflow and implementing efficient processes.

Education

Client Service Specialist Certificate - Business Management

Santa Rosa Junior College
Santa Rosa, California, CA

Skills

  • Food preparation
  • Baking basics
  • Allergen awareness
  • Kitchen safety
  • Food presentation
  • Sanitation practices
  • Cooking techniques
  • Menu planning
  • Knife skills
  • Grilling expertise
  • Sauce making
  • Recipe execution
  • Collaboration and teamwork
  • Cleaning and organization
  • Customer service
  • Attention to detail
  • Quality control
  • Sanitization
  • Safe food handling
  • Food safety
  • Food handling
  • Food handler certification
  • Cleaning procedures
  • Microsoft office
  • Frying
  • Leadership and decision making
  • Baking and broiling skills
  • Recipes and menu planning
  • Staff management
  • Inventory management
  • Kitchen equipment operation
  • Quality assurance

Timeline

Assistant Cook

Pala Band of Mission Indians

Bakery and Deli Manager

Save Mart

Client Service Specialist Certificate - Business Management

Santa Rosa Junior College
Phyllis Whitman