Phyllis Wong
Sydney,NSW
Summary
Customer-focused retail assistance with a solid understanding of retail dynamics and customer service. Offering over 12 years of customer service and nearly 5 years in high-end fashion experience, I have always provided quality service to meet customers' needs and exceed their expectations. I demonstrate a record of exceeding revenue targets by maintaining a high UPT and have contributed over 30% of the seasonal revenue. I have developed positive relationships with customers and retained their long-term loyalty. I am also a great team player and am always supportive of my colleagues.
Overview
26
26
years of professional experience
Work History
Retail Assistant
Max & Co
Sydney , NSW
10.2017 - Current
- Welcomed customers, offered advice to customers regarding styling, seasonal trends and provided various styling options for different occasions.
- Managed cash register operations using POS system and processed sales and returns.
- Stocked, replenished, and organized inventory to keep store merchandise updated.
- Established good customer relations and excellent service to build and retain loyal customers.
- Taught junior employees how to meet both operational and sales goals with proactive strategies.
- Supervised the shop when the manager was absent.
Flight Attendant
Cathay Pacific Airways Limited (Hong Kong)
Hong Kong
07.2002 - 07.2008
- Attended training in customer service, conflict resolution techniques, and safety procedures to remain up to date on new requirements and procedures.
- Followed safety, passenger and supply pre-flight checklists.
- Offered answers to passengers' questions and resolved issues that arose during flights.
- Helped guests locate seats and stow luggage in appropriate locations.
- Conducted in-flight duty free sales.
- Managed refreshments cart at scheduled intervals to give passengers food and beverages.
Customer Service Representative
DHL International (Hong Kong) Limited
Hong Kong
04.2000 - 07.2002
- Answered customers' enquires regarding the location of their lost parcels via phone and email.
- Tracked and located lost shipments.
- Liaised with oversea offices for misallocated shipments and made arrangements for redirection to correct destinations.
Education
BSB30115 Certificate III in Business -
Northern Beaches Community College
Sydney, NSW09.2017
University Transfer (General Studies) -
Kwantlen University College
Vancouver, Canada1996
High School Diploma -
Wong Siu Ching Secondary School
Hong Kong1991
Skills
- Over 12 years of Customer Service in Both Face-To-Face and Phone Based Areas
- POS System Operation
- Strong Communication and Interpersonal Skills
- Computer Proficiency and Microsoft Office
- Experience in Engaging with Diverse Customers
- Excellent Team Player
- Honest and Reliable
- Goal driven and maintain high UPT
- Fluent in English, Cantonese and Mandarin
Languages
English
Native/ Bilingual
Chinese (Cantonese)
Native/ Bilingual
Chinese (Mandarin)
Full Professional
Timeline
Retail Assistant
Max & Co
10.2017 - Current
Flight Attendant
Cathay Pacific Airways Limited (Hong Kong)
07.2002 - 07.2008
Customer Service Representative
DHL International (Hong Kong) Limited
04.2000 - 07.2002
BSB30115 Certificate III in Business -
Northern Beaches Community College
University Transfer (General Studies) -
Kwantlen University College
High School Diploma -
Wong Siu Ching Secondary School
Education and Training
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