Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Phyllis Woodruff

Winston-Salem,NC

Summary

Enthusiastic Service Representative, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of daily task and training in connecting with customer. Motivated to learn, grow and excel. Customer Manager with substantial experience and outstanding skills to build customer loyalty and retention. Accustomed to working in fast-paced environments with the ability to think quickly and successfully handle difficult clients. Superb analytical and problem-solving skills leveraged to proactively improve customer service processes and garner stellar customer approval scores. Highly motivated and positive individual with great organizational and communication skills. Customer service master and efficient problem solver. Deftly manage administrative functions of the practice. Provide thorough answers and solutions and provide an exceptional customer experience.

Overview

2026
2026
years of professional experience

Work History

Imaging Analyst

PepsiCo
09.2024 - 07.2025
  • Analyzed complex data sets to identify trends and provide actionable insights for decision-making.
  • Developed and implemented strategic reports to enhance operational efficiency across multiple departments.
  • Collaborated with cross-functional teams to streamline processes and improve workflow consistency.
  • Led initiatives focused on optimizing resource allocation, resulting in improved project outcomes.
  • Optimized operational efficiency by redesigning workflow processes.
  • Improved decision-making processes, providing senior management with detailed analysis and actionable insights.
  • Collected, arranged, and input information into database system.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Helped meet changing demands by recommending improvements to business systems or procedures.

Customer Care Agent

Alorica WAH/Verizon
03.2020 - 09.2021
  • Wrote and proofed orders to reflect proper pricing and discounts.
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Coordinated logistics and verified equipment shipment pricing and availability.
  • Logged call information and solutions provided into internal database.
  • Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.
  • Assisted call-in customers with questions and orders.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Described product highlights and benefits to help guide purchasing decisions.
  • Responded to customer needs through competent customer service and prompt problem-solving.

BUSINESS GOVERNMENT CONSULTANT OFFICER

ALORICA/VERIZON
08.2018 - 03.2020
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security
  • Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers
  • Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs
  • Handled complaints and questions, and re-directed calls to other team members as appropriate
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
  • Answered inquiries and resolved or escalated issues to management personnel to ensure client satisfaction
  • Resolved customer problems and complaints by reviewing accounts services

North Carolina Property & Casualty In's Agent

Northwest Farmers Mutual In's. Inc.
07.2006 - 07.2016
  • Supported several underwriters with customer accounts valued around , using office skills and expertise in property coverage and casualty claims
  • Built relationships with clients through active listening to provide excellent service
  • Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations
  • Responded to customer calls within 24 hours to swiftly resolve issues and answer questions
  • Identified issues and took appropriate action to deliver speedy resolution
  • Developed and maintained long-term relationships with policyholder's and small business entities
  • Spent ample time with each customer, going over and explaining documents to ensure that key information was understood
  • Obtained underwriting approval by completing application for coverage
  • Open and closed office
  • Worked unsupervised
  • Handled inbound and outbound calls
  • Handled office supplies and setup office equipment

Customer Svc Consultant/ Processing Delivery Spc

PepsiCo/IBM
  • Negotiated contracts on behalf of clients, securing favorable terms that contributed to their overall success.
  • Assisted clients in navigating complex industry challenges with strategic recommendations.
  • Enhanced communication among team members to foster collaborative and supportive work environment.

Education

Associate of Arts - Business Administration And Marketing

American InterContinental University
Schaumburg, IL
07.2007

Certified Nursing Assistant - Nursing

Forsyth Technical Community College
Winston-salem, NC

Certified Nursing Assistant I & II - Nursing Assistance

Guilford Technical Community College
Jamestown, NC

Skills

  • Business consultant
  • Complaint resolution
  • International sales support
  • Professional telephone demeanor
  • Data entry
  • Computer proficient
  • Good listening skills
  • Shipping procedures understanding
  • Order fulfillment
  • Sale expertise
  • Credit card processing
  • Receiving support
  • Multi-line phone talent
  • Service standard compliance
  • Technical support

Affiliations

  • Member, [National Council of Negro Women, September, 2021 to Current
  • Member, [Galilee Missionary Baptist Church, February, 2018 to Current
  • Member, [Swing Phi Swing Social Fellowship Incorporated, June, 2011 to Current

Timeline

Imaging Analyst

PepsiCo
09.2024 - 07.2025

Customer Care Agent

Alorica WAH/Verizon
03.2020 - 09.2021

BUSINESS GOVERNMENT CONSULTANT OFFICER

ALORICA/VERIZON
08.2018 - 03.2020

North Carolina Property & Casualty In's Agent

Northwest Farmers Mutual In's. Inc.
07.2006 - 07.2016

Associate of Arts - Business Administration And Marketing

American InterContinental University

Certified Nursing Assistant - Nursing

Forsyth Technical Community College

Certified Nursing Assistant I & II - Nursing Assistance

Guilford Technical Community College

Customer Svc Consultant/ Processing Delivery Spc

PepsiCo/IBM
Phyllis Woodruff