Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Phyllis Wooten

Goldsboro,North Carolina

Summary

Attentive leader passionate about offering expert support for emotional, physical and mental needs. Caring, vigilant and devoted to patients. Bringing top-notch multitasking, organizational and conflict management skills.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Lead Employment Support Professional

Monarch
11.2022 - Current
  • Provide systems that assist people being supported in identifying their own areas of strengths and needs to achieve their personal dreams and goals that will enhance their quality of life as related to best practice and state and agency policies/procedures
  • Oversee the operations of the program to include hiring, training, and evaluation of Employment Support Professionals and Employment Peer Mentors; develop expectations for staff regarding community time, employer contacts, and employment rate
  • Provide oversight of program and collaborate with behavioral health supports
  • Supervise Employment Support Professionals to ensure delivery of evidence-based, ethical practices; supervision includes some office-based sessions, as well as field mentoring
  • Provide frequent field mentoring for new ESPs or ESPs with outcomes that are less than desired
  • Collect and report outcomes on persons supported on a monthly basis
  • Act as a liaison to other departments within the agency, communicating regularly with behavioral health supervisors to ensure that services are integrated, problem-solve program issues, and to act as a champion for employment
  • Manage continuing education for Employment Support Professionals
  • Collaborate with local Vocational Rehabilitation office to discuss referrals
  • Provide IPS Supported Employment services to a small caseload
  • Respond effectively to concerns of people supported and their families in a positive and helpful manner
  • Ensure the need for consultant services is coordinated with appropriate personnel
  • Provide initial and ongoing assessment, evaluate effectiveness of Employment Plan and progress made by person receiving services, participate in team meetings/case reviews with other providers and natural supports as needed and give input into Employment Plan
  • Identify opportunities for community connections and development/enhancement of natural support networks for people served
  • Work with service staff to educate people served on these options and access opportunities
  • Use a range of communication skills and strategies to establish a mutual relationship with the individual, staff, co-workers, supervisors, other stakeholders and people who are important to the individuals receiving services
  • Ensure requests for services are made, continued stay and discharge criteria for the service definition
  • Understand criteria, target population matrices, service definitions, authorization request, billing, etc
  • Services and supports that match the person centered plan and the individual's needs shall be in place and be fiscally viable
  • Prepare and submit required or requested reports, documents, assessments, evaluations and paperwork
  • Work with supervisor on the continual assessment and enhancement of services provided throughout the agency
  • Attend and actively participate in meetings and training as required
  • Maintain certification in all agency, state and federal training requirements
  • Demonstrate knowledge of and comply with all agency policies and procedures, as well as state and federal statutes and regulations related to specific program areas
  • Demonstrate knowledge of emergency procedures and assists in crisis situations
  • Demonstrate knowledge of and comply with all agency policies and procedures
  • Follow service definition guidelines for services being provided
  • Complete all other relevant responsibilities as assigned by the supervisor
  • Travel and driving may be required.

Customer Service Specialist

QVC
10.2020 - 04.2023
  • Leading customers through their sales purchases, educating them on various products, and suggesting additional products they might enjoy, educating them about QVC products and providing an interaction that is fun and personal.

Personnel Specialist

Department of Public Safety-Dart Center Treatment Program
09.2016 - 04.2022
  • Processed garnishments, FMLA, benefits, and workers' compensation claims and paperwork
  • Compiled and updated employee records in digital and physical file systems
  • Processed personnel leave-request forms, new hire packets, and benefits information
  • Oriented new employees by explaining policies, benefits and procedures
  • Determined qualifications and eligibility of candidates with detailed application reviews
  • Brought in well-qualified applicants through digital and print job postings
  • Helped fill open positions quickly by posting vacancies on online job boards and local newspapers
  • Made hiring recommendations based on applicant interviews.

Lead Substance Abuse Counselor

The GEO Group, Inc
11.2014 - 07.2016
  • Counseling inmates, individually and in group sessions and assisting in overcoming substance dependencies, adjusting to life and making changes
  • Interviewing inmates, reviewing records and conferring with other facility professionals to evaluate the inmates and physical condition and to determine their suitability for participation in specific programs
  • Providing inmates or family members with information about addiction issues and about available services and programs; making appropriate referrals when necessary
  • Modifying treatment plans to comply with changes in client status
  • Participating in orientation of inmates regarding classes and the program
  • Facilitated classroom discussions with offenders/inmates in relation to chemical/alcoholic dependency.

Substance Abuse Counselor / Office Assistant

Sanford Treatment Center
09.2010 - 01.2014
  • Schedule and attend treatment team meetings with team members
  • Develop treatment plan with client along with documented progress towards treatment plan goals
  • Complete intake and screening for incoming clients
  • Manage and maintain all client files and reports
  • Place client with job employment facilities for work
  • Support staff members
  • Maintained a caseload of 50+ clients.

Qualified Professional/Case Manager

Cascade Behavioral Treatment Service
02.2009 - 08.2010
  • Documented progress towards PCP goals and accompanied consumers to appointments
  • Schedule and attend treatment team meetings with at-risk youths, guardian and/or community support agencies to maintain progress of consumers
  • Maintain value options procedures for all consumers in caseload to ensure Medicaid treatment of consumers
  • Complete intake, assessments and screening for incoming clients
  • Provided care for MH/SA clients in day treatment setting
  • Participating in person-centered planning for the development of the Individual's Support Plan, including revisions with the Care Coordinator and the person/legally responsible person
  • Teaching coping skill, and life skills
  • Coordinates the development and delivery of core family and community engagement programming based on the District's Strategic Plan priorities
  • Provides resources and support to school personnel to support family and community engagement efforts and meet federal requirements
  • Develops a wide array of partnerships with community-based organizations, programmatic partners, faith-based organizations, corporations, governmental agencies, and cultural institutions to improve program offerings to families
  • Provides training and resources to school personnel to build the capacity of educators and help build partnerships with families
  • Plans parent/family programs, conferences, training sessions and events focused on improving knowledge, skills and abilities of parents and families.

Qualified Professional Supervisor

Wright's Alternative Group Home, LLC
08.2007 - 02.2009
  • Facilitate the new hire trainees within the group homes
  • Always maintain certification of all staff within at-risk youth group home
  • Participating in person-centered planning for the development of the Individual's Support Plan, including revisions with the Care Coordinator and the person/legally responsible person
  • Provided care for MH/SA/DD clients.

Qualified/Associate

NOVA Adolescence Center
05.2006 - 08.2008
  • Maintain accurate records to document consumer's performance
  • Schedule and attend treatment team meetings with at-risk youths, guardian and/or community support agencies to maintain progress of consumers
  • Participate in the intake and admissions of consumers within my caseload
  • Participate in the planning process of person-centered plans for each consumer
  • Facilitate the new hire trainees within the group homes
  • Provided care for MH/SA/DD clients in group home and day treatment school setting.

Exceptional Behavioral Teacher

Cumberland County Schools
09.2003 - 05.2006
  • Serves as contact person when questions arise regarding EC referrals/issues
  • Performs EC data management responsibilities
  • Receives initial referrals from SST and checks for accuracy
  • Monitors all referrals through to completion to include initial, reevaluation, and temporary placements
  • Coordinates with related service personnel, as needed, including school psychologists, EC specialists, EC monitors, and outside agencies
  • Receives completed evaluation packets from school psychologists and related service personnel
  • Confers with principal on status of cases on a scheduled basis
  • Coordinates scheduling of IEP meetings ensures that all required IEP team members are invited
  • Ensures all documents are prepared correctly in compliance with EC law
  • Coordinates and/or facilitates IEP meetings
  • Maintains IEP Logs (Initials/Reevaluations/Temporary Assignments/Annual Reviews) and minutes of IEP meetings
  • Collaborates with monitors on issues, procedures and guidelines, and follows through with corrective action as needed
  • Sends completed data entry forms to EC data manager immediately following IEP team meetings
  • Maintains copies of EC Data Forms
  • Maintains accurate EC headcount roster(s) and turns in verified roster(s) for compliance on designated due date
  • Conducts staff development regarding procedures and guidelines, CECAS, and IEP writing at school site
  • Serves as liaison to interpret parent rights and mediate parent concerns and conflicts
  • Attends all Case Teacher staff development activities
  • Attends computer training as designated by EC requirements and maintain necessary computer skills
  • Serves as team player and role model for other employees in the organization; demonstrates a commitment to continuous quality improvement; supports and exhibits organizational core values of caring, respect, integrity, responsibility, high expectations, being customer driven, and valuing diversity
  • Performs other duties and accepts responsibilities as assigned.

Social Skills Educator

Cumberland County Mental Health Detox Center
04.2001 - 10.2003
  • Demonstrate respect for individual students and sensitivity for their unique needs. 
  • Daily instruction will demonstrate planning to meet the needs of the students based on their IEP, and the District Critical Learnings. 
  • Use a variety of instructional techniques and strategies that will include curriculum modification in content presentation, knowledge of the instructional process and handson presentation in presenting Social Skills curriculum.
  •  Utilize the current research in learning to the classroom that includes cooperative learning, content based instruction, language development, etc.
  •  Evaluate students based on performance standards according to the individual IEP's. Data will be used to evaluate the ongoing effectiveness of the program.  Consistently uses the model of Reality Therapy and Responsible Thinking to promote the positive development of appropriate social skills and responsible behavior.  Model the correct use of Reality Therapy strategies to maintain healthy classroom interaction.  Take necessary precautions to maintain a safe classroom for the staff and students.  Maintain accurate and complete student records as required by law, district policy and administrative regulations. These records may include, but not be limited to, all IEP reviews and revisions, progress reports, daily logs, behavior charts and logs, absences and achievement records.  Maintain appropriate instructional books and materials to meet the needs of the students.  Participate in faculty meetings, staffings, building core and team meetings, and all meetings requested by the building principal and/or special services director.  Implement all district and building emergency procedures.  Maintain consistent parental communication through conferences, phone calls, progress reports, home visits, daily point sheets in which strengths and needs of the student are discussed.
  •  Develop a plan for continued professional development, which will include participation in district sponsored in-services, workshops, instructional and writing process workshops, Reality Therapy and Control Theory. This will also include professional growth classes and conference attendance. 
  • Develop a self-evaluation plan with the primary evaluator that provides feedback for continuing professional development.
  •  Use a systematic plan for development of professional growth and evaluation of classroom aides. This will include modeling appropriate instruction, questioning strategies and Reality Therapy. 
  • Any other duties as assigned by the building principal or district administrators.

Education

Master's Degree -

Grand Canyon University
05.2015

Bachelor's Degree -

North Carolina Central University
05.1994

Skills

  • Coordination
  • Scheduling
  • Microsoft Word
  • Multitasking
  • Recordkeeping
  • Time management
  • Supervision And Management
  • Treatment Programs
  • Communication Skills
  • Notary Public

Certification

  • CNP - Certified Notary Public

Timeline

Lead Employment Support Professional

Monarch
11.2022 - Current

Customer Service Specialist

QVC
10.2020 - 04.2023

Personnel Specialist

Department of Public Safety-Dart Center Treatment Program
09.2016 - 04.2022

Lead Substance Abuse Counselor

The GEO Group, Inc
11.2014 - 07.2016

Substance Abuse Counselor / Office Assistant

Sanford Treatment Center
09.2010 - 01.2014

Qualified Professional/Case Manager

Cascade Behavioral Treatment Service
02.2009 - 08.2010

Qualified Professional Supervisor

Wright's Alternative Group Home, LLC
08.2007 - 02.2009

Qualified/Associate

NOVA Adolescence Center
05.2006 - 08.2008

Exceptional Behavioral Teacher

Cumberland County Schools
09.2003 - 05.2006

Social Skills Educator

Cumberland County Mental Health Detox Center
04.2001 - 10.2003

Master's Degree -

Grand Canyon University

Bachelor's Degree -

North Carolina Central University

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Phyllis Wooten