Phyllis Wright
Clinton,MD
Summary
Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
11
11
years of professional experience
Work History
Member Service Representative
Dominion National
Arlington , VA
05.2019 - 09.2024
- Handled calls from members and dental providers while meeting quality assurance and call center metrics.
- Verified plans using HIPPA verification.
- Faxed documents to providers as requested.
- Reviewed dental claims and submitted for review .
- Handled customer complaints in an efficient and courteous manner.
- Attended training sessions regularly to stay abreast of changes in company policies or procedures.
Customer Service Representative
DC Department of Tax and Revenue
Washington , DC
05.2017 - 05.2019
- Received incoming calls and reviewed tax accounts.
- Developed strong relationships with business customers by providing personalized assistance and support. Explained DC tax laws.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Used tax form instructions and tables to complete tax forms.
- Furnished taxpayers with sufficient information and advice to verify correct tax form completion.
- Maintained up-to-date knowledge of all current developments in taxation law, regulation, policy or practice.
Customer Service - Student Representative
General Dynamics Information Technology Inc
Upper Marlboro , Maryland
09.2013 - 09.2015
- Attended or conducted information sessions and application workshops to assist students with course registrations.
- Informed of refunds from financial aid. Assisted with retaining students and informed of academic progress.
Education
Some College (No Degree) - Medical Billing
Prince George's Community College
Upper Marlboro, MDSkills
- Call management
- HIPAA compliance
- Claims processing
- Document verification
Timeline
Member Service Representative
Dominion National
05.2019 - 09.2024
Customer Service Representative
DC Department of Tax and Revenue
05.2017 - 05.2019
Customer Service - Student Representative
General Dynamics Information Technology Inc
09.2013 - 09.2015
Some College (No Degree) - Medical Billing
Prince George's Community College
Similar Profiles
Jozlyn N. PhillipsJozlyn N. Phillips
Customer Care Representative at Dominion NationalCustomer Care Representative at Dominion National
Nabil IdrisNabil Idris
Account Manager at Dominion NationalAccount Manager at Dominion National
Memuna JahMemuna Jah
Customer Service Specialist at Dominion NationalCustomer Service Specialist at Dominion National
Pantera CarterPantera Carter
Retirement & Separation Administrative Assistant at TSC Norfolk – Detachment Washington D.C.Retirement & Separation Administrative Assistant at TSC Norfolk – Detachment Washington D.C.
Annette HollingsworthAnnette Hollingsworth
Manager of Conferences at National Association of Therapeutic Schools & Programs (NATSAP)Manager of Conferences at National Association of Therapeutic Schools & Programs (NATSAP)