Phyllis A. Ioffrida
Huntington Beach,California
Summary
Accomplished HR Manager with a proven track record at Clarendon Specialty Fasteners, Inc., adept in recruitment, labor law compliance, and HR leadership. Excelled in optimizing staffing and managing unemployment claims, ensuring legal adherence while fostering a positive work environment. Skilled in recordkeeping and staffing optimization, significantly enhancing operational efficiency.
Overview
33
33
years of professional experience
Work History
Human Resources Manager
Clarendon Specialty Fasteners, Inc. (aka) Aircraft Hardware West
11.2017 - Current
- Responsible for all new hire responsibilities including job postings, applicant screening, phone interviews, in person interviews, job offers and negotiations, reference checks, background checks, drug tests, new hire paperwork, and new hire orientation
- Handle all terminations in compliance with employment laws, and ensure all paperwork is completed accurately
- Weekly payroll which includes managing all employees’ time clocks, in respect to CA wage and hour laws, and internal company policies
- Maintain company medical benefits (medical, dental, vision, chiropractic)
- Manage all employee relations by working with department managers on employee performance, performance improvement plans, dispute resolutions, policy enforcement and education
- Develop and maintain company policies e.g., drug free workplace, background screening, attendance policy, cell-phone stipend policy, performance improvement plans, and PTO plan
- Work with managers on performance reviews and how to best communicate goals and areas of improvement to their employees in a positive and effective manner
- Responsible for unemployment claims, SDI claims, leaves of absence, and all PTO requests
- Personnel Maintenance: Manage personnel files and documentation, including employment agreements, performance reviews, salary histories, W4, I9, direct deposit forms, and medical insurance forms
- Maintain workers’ compensation and any claims or investigations that arise
- Solely responsible for ensuring the company adheres to Federal and CA State Laws
- Maintain company insurance policies: Workers Compensation, EPLI
Customer Service Representative
Aircraft Hardware West
Long Beach , CA
02.2015 - Current
- As a Customer Service Rep, I covered all aspects of customer service.
- Entering quotes, processing purchase orders, and searching for certification on parts.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided accurate information about products and services to customers.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
District Manager
Naartjie Custom Kids Inc.
08.2013 - 10.2014
- As District Manager I supervised nine Stores in the Southern California area from Santa Barbara to San Diego
- Yearly net sales total 5.5 million
- Reviewed and discussed with Managers Daily, Weekly and Monthly Sales Indicators
- Discussed on Manager One on One's, Average Daily Sales and Units Per Transaction rankings
- Reviewed Email Capture percentages
- Discussed progress and opportunities with associates
- Reviewed Individual Associates Productivity
- Discussed progress and opportunities
- Reviewed Constant Contact Survey trends, Customer Service Activity and Return Reports
- Discuss progress and opportunities concerning Total Store Inventory and On Hand Inventory by Category Reports
- Reviewed and discussed Mystery Shops
- Visit 'shopped' store to discuss accolades, progress, and opportunities
- Responsible for all Profit & Loss statements and shrink results
- Responsible for all staffing reports
- Prescreened and interviewed potential Store Managers and Sales Leads
- Walked the mall and recruited to the needs of the business
Retail Operations Director
Jessica McClintock Inc.
07.1999 - 10.2013
- As Retail Operations Director opened 17 new Boutiques while overseeing the operations of the existing 26 Boutiques
- During the years all 43 Boutiques were operating, we accomplished a total of 32 million in net sales per year
- Expansion Timeline: August 1999 to September 2001: Traveled to new locations to recruit, pre-screen, interview and hire new hires
- Trained all new Boutique hires from Store Manager to Stockroom personnel
- Traveled to and directed all aspects of the Boutique opening
- Worked with Mall Marketing Managers to develop strategies to promote the new opening
- Responsibilities: Hiring all Retail personnel and overseeing a training calendar with the Boutique Managers for the training of Assistant Managers, Key Holders & Stockroom personnel
- Sales counseling and discipline of all retail associates up to and including terminations and unemployment disputes
- Created and implemented manuals relating to Retail Pro Training, Product Guide and Sales & Customer Service
- Train and update all Boutique Managers with loss prevention techniques
- Review monthly and quarterly sales performances and determined travel to underperforming Boutiques as well as travel to high volume Boutiques to review and commend the continued achievement of monthly sales goals through operational excellence and high visual standard
- Recruit & interview current Store Managers for potential District Manager positions
- Oversee District Manager Conference Call Calendar and Topics
- Conducted all Conference Calls with District Managers
- Review all District Manager and Boutique schedules, weekly, to ensure they are within budgeted hours
- Concurrent: Responsible for all Boutique Closings
- Notifying the Boutique Manager and Sales Associates
- Work with the Boutique Manager to coordinate a Closing Sale Campaign
- Coordinate the transfer of full price merchandise and sale merchandise
- Travel to Boutique to assist and oversee the final days of selling
- Coordinate with the Mall Operations Manager a timeline to vacate and walk through
- Coordinate the shipment of remaining merchandise, materials, and fixtures
- Process all payrolls exit paperwork for all existing employees
District & Boutique Manager
Jessica McClintock Inc.
Costa Mesa, CA
08.1992 - 06.1999
- Promoted to District Manager while maintaining my position as Boutique Manager.
- Assigned six boutiques located in Southern California, Nevada, and Arizona.
- Within one year, I was assigned an additional nine boutiques.
- Responsible for building a selling atmosphere at each boutique to achieve sales goals daily.
- Developed an action plan for each boutique to exceed a set sales plan, manage payroll, and assure each boutique was merchandised to achieve the greatest profit.
- Traveled to each boutique to train the manager to be well-balanced in all levels of sales and operations.
- Reviewed all boutique schedules to ensure that the best associates were scheduled during high-traffic selling times.
- Conducted weekly conference calls to discuss sales, products, and customer service.
- I walked to the mall where the boutique is located to meet the needs of the business.
- Managed store operations during peak hours when needed, including handling cashier duties.
- Provided guidance on merchandise selection based on current trends, customer feedback and market research data.
- Maintained cleanliness of store facilities at all times by delegating tasks among staff members.
Education
HR Management Certificate Program -
California State University
Long Beach12.2023
Certificate of Completion - Radio and Television
Los Angeles Broadcasters
12.1987
Bachelor of Arts Degree - Journalism
California State University
Long Beach12.1983
Skills
- Recordkeeping
- Recruitment
- Labor law compliance
- HR leadership
- Staffing optimization
- Unemployment claims management
Timeline
Human Resources Manager
Clarendon Specialty Fasteners, Inc. (aka) Aircraft Hardware West
11.2017 - Current
Customer Service Representative
Aircraft Hardware West
02.2015 - Current
District Manager
Naartjie Custom Kids Inc.
08.2013 - 10.2014
Retail Operations Director
Jessica McClintock Inc.
07.1999 - 10.2013
District & Boutique Manager
Jessica McClintock Inc.
08.1992 - 06.1999
HR Management Certificate Program -
California State University
Certificate of Completion - Radio and Television
Los Angeles Broadcasters
Bachelor of Arts Degree - Journalism
California State University
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