PHYLLIS PHILLIPS
Clermont,FL
Summary
Welcoming Night Auditor with 2+ years of experience in customer service and financial reconciliation. Skilled at completing all tasks quickly with proven history of accuracy and fantastic mathematical abilities. Known for welcoming guests with positivity at all hours and quickly responding to room needs.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Night Auditor /Manager
Waterfront Inn Hotel
2023.10 - Current
- Handling end of day bookkeeping, auditing, checking in guest and managing their overnight requests, Controlled resources, and assets for department activities to comply with industry standards and government regulations
- Inspect stocks to identify shortages, replenish supply and maintain consistent inventory
- Complete all end-of-day tasks and ensure all other departments have done the same
- Initiated plans to improve customer relations, quality standards, and service efficiency
- Coordinated with suppliers and vendors to determine availability of required materials.
Night Auditor /Manager on Duty
Holiday Inn Express Hotel
2022.06 - 2023.03
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
- Controlled resources and assets for department activities to comply with industry standards and government regulations
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory
- Managed senior-level personnel working in marketing and sales capacities
- Initiated plans to improve customer relations, quality standards, and service efficiency
- Coordinated with suppliers and vendors to determine availability of required materials.
Receptionist/Assistant
ABC Management of Central Florida
2019.02 - 2022.11
- Greet all customers
- Answering telephones, taking messages, transferring calls
- File documents, all administrative duties as requested
- Assists customers in any way necessary by helping with answering questions
- Answered phone promptly and directed incoming calls to correct offices
- Resolved customer problems and complaints
- Prepared and maintained primary calendar, collecting, and disseminating general information.
- Managed approximately 100 incoming call, emails and faxes per day from customers.
Sales Associate
Vacation Village Resort
2015.01 - 2019.02
- Vacation Club Sales
- Self-directed and independent but work as a collaborator
- Participate in team efforts to achieve departmental and company goals
- Excellent customer service skills
- Met existing customers to review current services and expand sales opportunities
- Solved customer challenges by offering relevant products and services
- Assessed customer needs and utilized suggestive selling techniques to drive sales
- Responsible for increasing productivity of organization
- Responsible for increasing productivity of organization.a
Education
High School Diploma -
East Ridge High School
Clermont, FLHigh School Diploma -
Lake Sumter College
Clermont, FL05.2014
Skills
- Operational Oversight
- Microsoft Word, Excel, PowerPoint, Windows
- Sales Strategies
- Programs, Internet Explorer
- Financial Statements
- Motivational Leadership
- Customer Service
- Employee Performance Reviews
- Business Intelligence
- Team-Building Exercises
- Hotel experience
- Sales
Certification
Certified Medical Administrative Assistant
Timeline
Night Auditor /Manager
Waterfront Inn Hotel
2023.10 - Current
Night Auditor /Manager on Duty
Holiday Inn Express Hotel
2022.06 - 2023.03
Receptionist/Assistant
ABC Management of Central Florida
2019.02 - 2022.11
Sales Associate
Vacation Village Resort
2015.01 - 2019.02
High School Diploma -
East Ridge High School
High School Diploma -
Lake Sumter College
Certified Medical Administrative Assistant
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