Phyllis Diahann Baxter
Matteson,Illinois
Summary
Dynamic professional with extensive experience at the Illinois Department of Human Services, excelling in SNAP accuracy and training. Proven ability in project planning and critical evaluation, enhancing operational efficiency. Skilled in fostering collaborative relationships and resolving issues, contributing to improved service delivery across Region 2.
Overview
18
18
years of professional experience
Work History
Regional Food Stamp Liaison
Illinois Department of Human Services
02.2016 - 12.2019
- Coordinated communication between SNAP ME Reviewer /Liaison, Local Office Administrator and Regional Administrator to enhance SNAP Accuracy in Region 2.
- Reviewed SNAP ME review tool with the Local Office Administrator, Supervisors and Caseworkers piro to SNAP ME Reviews.
- Provided group and one on one SNAP Training to improve SNAP Accuracy in Region 2
- Prepared reports and documentation for Local Office Administrators regarding SNAP Accuracy in individual local offices and also reports to the Regional Administrator regarding SNAP Accuracy statistics for the entire region.
- Presented SNAP Accuracy Report at the monthly Region 2 Local Office Administrators meeting.
- Contributed to data collection and analysis to inform strategic decision-making processes.
- Completed SNAP case reviews throughout Region 2.
- Trained front line supervisors and new Region 2 Staff Development Specialist on completion of case reviews.
- Served as the Regional Labor Relations Liaison for Region 2.
- Mentored newly assigned local office administrators in Region 2.
Local Office Administrator
Illinois Department of Human Services
05.2014 - 01.2016
- Responsible for the daily operations of the newly established Region 2 Hub including ordering equipment and supplies.
- Coordinated office operations between the Hub and the local offices in Region 2 for timely registration and completion of SNAP applications.
- Maintained statistical data and created reports of work completed by the Hub in all Region 2 offices for reporting out to the Regional Administrator weekly.
- Completed evaluations for subordinate staff.
- Issued disciplinary action in accordance to the Labor Contract as warranted.
- Conducted weekly meetings with supervisory staff.
- Conducted monthly all staff meetings.
- Trained supervisory staff in the area of managerial duties/completion of reports and other areas as needed.
- Conducted one on one training with front line staff as needed.
- Conducted one on one training with front line staff as need.ed.
Local Office Administrator
Illinois Department of Human Services
02.2002 - 04.2014
- Responsible for the daily operations of the Family Community Resource Center
- Coordinated office operations, ensuring compliance with departmental policies and procedures.
- Managed the FCRC by optimizing staff availability and resource allocation.
- Completed daily, weekly and monthly reports to submit to the Regional Administrator and many times, the Director's Office.
- Partnered with community agencies to better service the DuPage County.
- Partnered with State Legislators in DuPage County regarding issues presented by their constituents.
- Issued corrective action up to and including discharge.
- Trained supervisory staff and front line staff as needed.
- Completed SNAP case reviews
- All other duties as assigned..
Education
Master of Public Administration - Public Administration
Governor State University
University Park, IL02-2006
No Degree - Organizational Leadership
Governors State University
Park Forest, IL01-2001
Bachelor of Arts - Psychology And Sociology
University of Illinois At Chicago
Chicago, IL12-1976
Skills
- Verbal and written communication
- Team collaboration
- Goal setting
- Collaborative relationships
- Project planning
- Issue resolution
- Critical evaluation capacity
Timeline
Regional Food Stamp Liaison
Illinois Department of Human Services
02.2016 - 12.2019
Local Office Administrator
Illinois Department of Human Services
05.2014 - 01.2016
Local Office Administrator
Illinois Department of Human Services
02.2002 - 04.2014
Master of Public Administration - Public Administration
Governor State University
No Degree - Organizational Leadership
Governors State University
Bachelor of Arts - Psychology And Sociology
University of Illinois At Chicago
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