Summary
Overview
Work History
Education
Skills
Timeline
Generic

Phyllisia Hills

Chalmette ,LA

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

16
16
years of professional experience

Work History

INVENTORY CONTROL DC MANAGER

Ashley Distribution Services
08.2023 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Onboarded new employees with training and new hire documentation.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.

Inventory Quality Control Specialist

Coca Cola United Bottling Company
02.2020 - 08.2023
  • Updating databases and spreadsheets to improve inventory management accuracy 72%.
  • Developed internal guidelines for consistent handling and storage procedures that reduced incidents of damage or spoilage.
  • Resolved customer issues relating to order discrepancies or damages, ensuring a high level of satisfaction with company services.
  • Performed root cause analysis on recurring issues within the supply chain, implementing changes that bolstered overall performance.
  • Communicated effectively with suppliers to resolve shipping errors or delays, minimizing disruptions to business operations.
  • Supported continuous improvement initiatives by identifying inefficiencies within existing processes and recommending solutions.
  • Trained new employees on proper procedures for maintaining inventory quality control, fostering a knowledgeable workforce.
  • Coordinated closely with other departments such as procurement and sales to ensure alignment on current stock levels.
  • Improved inventory accuracy by conducting regular quality control checks and maintaining detailed records.
  • Assisted in annual physical inventory counts, resulting in improved efficiency and accurate recordkeeping.

Sales Support Specialist

Tory Burch
08.2018 - 02.2020
  • Assisted customers with sales needs such as inventory and shipping questions.
  • Managed customer accounts, responding to inquiries and resolving customer service issues
  • Prepared and presented sales reports and customer profiles to upper management.
  • Coordinated responses and resources to handle special client requests.
  • Assisted in the development of custom solutions for clients'' unique needs through active participation in brainstorming sessions with the sales team.
  • Expedited product delivery times for enhanced customer satisfaction through close coordination with supply chain partners.
  • Developed working knowledge of CRM to effectively track sales leads and activities.
  • Participated in sales strategy meetings to provide valuable input resulting in the development of innovative approaches to reach target audiences.

Receiving Manager

Burlington Coat Factory Warehouse
02.2018 - 08.2018
  • Unloaded, sorted and stored incoming merchandise.
  • Verified deliveries against paperwork and contacted vendors to resolve discrepancies.
  • Managed shipping and receiving team, overseeing training, schedules and work assignments.
  • Trained and supervised staff in the accurate processing of inbound shipments, ensuring timely delivery to sales floor.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Conducted regular audits of warehouse inventory, ensuring accuracy and accountability within the team.
  • Communicated with vendor representatives to resolve damaged shipments and item shortages.
  • Organized storage areas to optimize materials movements and minimize labor hours.
  • Documented safety action plans, quality initiatives and team performance into computer system.
  • Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
  • Pulled, verified, and packaged items for shipment.
  • Conducted research to address shipping errors and packaging mistakes.
  • Created and enforced detailed organization processes to increase quality and service standards.

Assistant Store Manager

Hollister.Co
05.2015 - 02.2018
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.

Credit Coordinator

Lowes Home Improvement
09.2014 - 09.2015
  • Improved efficiency within the finance department by collaborating on cross-functional projects, such as software implementation or process improvement initiatives.
  • Supported department's month-end closing processes.
  • Improved credit management by streamlining processes and implementing risk assessment techniques.
  • Validated and investigated account discrepancies by working with customers and internal departments.
  • Posted customer payments by recording bank deposits and credit card transactions.
  • Reduced bad debt losses by diligently monitoring customer accounts and taking appropriate action for overdue payments.
  • Provided excellent customer service when resolving disputes, fostering positive relationships between the company and its clients.

Department Manager

Home Depot
08.2014 - 09.2015
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Communicated with managers of other departments to maintain transparency.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Developed and implemented useful inventory management strategies to maximize sales and reduce costs.
  • Developed and managed department budget to monitor financial performance and minimize expenses.

Assistant Store Manager

Save A Lot Grocery Store
10.2008 - 09.2015
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.

Education

High School Diploma -

MOUNT LINCOLN UNIVERSITY
Philadelphia
06.2010

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Staff Training and Development
  • Operations Management
  • Project Management
  • Customer Relationship Management (CRM)
  • Key Performance Indicators
  • Task Delegation
  • Training and Development
  • Customer Service

Timeline

INVENTORY CONTROL DC MANAGER

Ashley Distribution Services
08.2023 - Current

Inventory Quality Control Specialist

Coca Cola United Bottling Company
02.2020 - 08.2023

Sales Support Specialist

Tory Burch
08.2018 - 02.2020

Receiving Manager

Burlington Coat Factory Warehouse
02.2018 - 08.2018

Assistant Store Manager

Hollister.Co
05.2015 - 02.2018

Credit Coordinator

Lowes Home Improvement
09.2014 - 09.2015

Department Manager

Home Depot
08.2014 - 09.2015

Assistant Store Manager

Save A Lot Grocery Store
10.2008 - 09.2015

High School Diploma -

MOUNT LINCOLN UNIVERSITY

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