Summary of Experience as IT Professional Work as an IT professional over 20 years experiences.
In coordination and with support of MIS team this position has the following responsibilities
• SPOC for MFS reporting and analytics which includes
a. Agent performance
b. Insights new Agent rollout opportunities
c. Agent segmentation strategy and incentives schemes
d. MFS Customer profiling
e. Insights on promotions performance (actuals vs business case)
• SPOC for promotional activities business case preparation including pre/post analysis
• Overall business performance vs budget and ambitions
• Meet the organization's expectations for productivity, quality, and goal accomplishment via detailed analysis of the MFS business.
• Prepare analytical presentations to put forward the ideas and analytical findings to the management
• Insights and recommended actions based on geo location information
• Support in building deeper analytics such as cash corridors, decay analysis, slab analysis, etc.
• Support in overall reporting and PowerPoint presentations for strategy and business update meetings.
• Tracking of agents and customer trends, performance versus target, benchmarking product and region wise performance
• Insight reports of agents and customers, decay trends and deep dive into regional distributor wise performance
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• Keeping track of competition offers in the market and maintaining competition trackers
• Propose and monitor performance of CVM campaigns for agents and customers.
As a middle management position, need to provide necessary information to senior management and have deal with other parties, such as (PMO, IMO, PO and HR). Follow list has some of my duties and responsible for my current role.
• Need to guide a team for solution design for the system.
• Need to do Personal Development Assessment
• Recruitment for the team.
• Need to work with Project management team to give project sizing and cost estimation.
• Need to work with Implementation Team to development the project successfully and working as plan.
• Need to work with Product Management team to meet the project requirement assessment, define the product capability
• Need to define product architecture and split into small task for development team.
• Provide a solution to development/support team to feedback to user within SLA
• Need to work with HR department for Team Assessment.
• Need to do technical interview new comer which is required for development team
• Closely monitor to the team performance to get better product quality and commitment.
• Need to design the product which are able to work with other interfaces (which is outside of the companies)