Summary
Overview
Work History
Education
Skills
Activities
Certification
Timeline
Generic

Danielle Yos

Martinsburg,WV

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Manager

Maryland National Golf Club
04.2023 - Current
  • Established rapport with patrons through personalized service that consistently exceeded expectations resulting in repeat business.
  • Cultivated a strong social media presence for the establishment by regularly posting updates on events, promotions, and featured menu items.
  • Resolved customer complaints professionally and effectively ensuring their satisfaction while preserving company reputation.
  • Coordinated with other departments within the establishment to optimize workflow efficiency contributing to seamless service delivery.
  • Developed productive relationships with vendors to secure competitive pricing on high-quality products.
  • Ensured compliance with all health and safety regulations by maintaining a clean workspace and enforcing strict sanitation practices.
  • Orchestrated social functions, formal engagements and business meetings, resulting in significant increase in overall sales.
  • Implemented staff training programs that focused on product knowledge, customer service skills, and sales techniques to boost overall performance.
  • Strengthened team performance with regular coaching sessions, performance evaluations, and constructive feedback.
  • Reduced staff turnover by fostering a positive work environment and providing ongoing training and development opportunities.
  • Created engaging events such as themed nights or tastings to attract new clientele and foster customer loyalty.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Performed event coordination for larger parties and gatherings.
  • Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.

Supervisor

Sheetz
08.2022 - 06.2023
  • Monitor team performance and provide feedback and coaching as needed
  • Assist in training and development of new hires
  • Handle customer complaints and inquiries in a professional manner
  • Oversee cash handling processes and ensure accuracy of transactions and safe
  • Monitor store security and take appropriate action when necessary
  • Manage daily opening and closing duties
  • Receive vendors with merchandise, inventory, and finalize shipments
  • Monitor, fill, and track lottery
  • Participate in regular manager meetings to discuss store performance and goals
  • Maintain cleanliness of store and kitchen while making sure all food safety guidelines are being followed.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Achieved results by working with staff to meet established targets.

Cocktail Server/Bartender

Hollywood Casino
01.2015 - 08.2020
  • Achieved monthly sales goals by using successful strategies to promote specials and alcoholic beverages
  • Anticipated guest needs and provided proactive service
  • Determined customer preferences to suggest appropriate cocktails and increase sales
  • Increased overall revenue by designing new specialty and seasonal drinks
  • Carefully followed safety and sanitation policies handling food and beverages
  • Managed bar revenues, ensuring that all patrons were billed and all cash properly accounted for
  • Adhered to state laws regarding alcoholic beverage service
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
  • Built solid rapport with many frequent patrons to cultivate guest loyalty.

Call Center Customer Representative (Remote)

Ultimate Staffing
12.2018 - 05.2020
  • Responded to customer comments and questions via LiveChat during shifts
  • Resolved concerns with products or services to help with retention and drive sales
  • Described product highlights and benefits to help guide purchasing decisions
  • Detailed payment options for payment or further questions regarding bill
  • Maintained accurate and current customer account data with manual forms processing and digital information updates
  • Addressed escalated customer service issues sent from sales and service teams to save customer relationships.

Program Manager

Cogent HMG
07.2012 - 07.2015
  • Provided documentation coverage for physicians which included listening to audio recordings of patient clinic visits and leveraging technology to summarize medical facts in professional clinical reports (H&P, Results, Assessment & Plan)
  • Navigated EHRs and entered clinical reports and data directly into patient customer EHRs, adhering to specific clinic guidelines and workflows
  • Planned and coordinated logistics and materials for board meetings, committee meetings and staff events with hospital CEO, CFO, and Quality Assurance Managers
  • Collaborated with diverse cultures and diverse dialects to better understand and serve physician needs
  • Collaborated with managers, nursing staff, and other departments on feedback from providers and successfully resolved issues
  • Managed office supplies, vendors, organization and upkeep
  • Drafted weekly missing charges reports for physicians
  • Worked with hospital systems Meditech, Concur Expenses, EPIC, and Form Fast
  • Scheduled out-patient procedures for patients
  • Worked with insurance companies for pre-authorizations and billing inquiries and called in prescriptions and authorized refills
  • Managed physician monthly schedules and performed timekeeping duties
  • Kept records of physician expenses, billing, and annual evaluations
  • Helped develop and lead programs: Faster Food Care Service, Physician Follow-Up, & Adopt a Physician.

Social Media Manager

Extreme
02.2021 - Current
  • Developed marketing content such as blogs, promotional materials and advertisements for social media
  • Set clearly defined goals to drive customer retention, brand awareness, and social media traffic
  • Use social media marketing tools to create and maintain company’s brand
  • Interact with customers via company’s social media accounts
  • Research social media trends that are relevant to the company’s marketing activities
  • Analyze and compose the company’s digital marketing plan and social media strategy while identifying strategic weaknesses and making recommendations for improvements
  • Provide intel and answers on all customer inquiries and alleviate any complaints.

Patient Care Technician/Unit Secretary

City Hospital
08.2011 - 07.2012
  • Ordered and distributed office supplies while adhering to a fixed office budget
  • Answered and managed incoming and outgoing calls while recording accurate messages
  • Opened and properly distributed incoming mail
  • Screened all visitors and directed them to the correct destination
  • Created and managed patient charts
  • Entered physician orders into Meditech
  • Collected urine/stool specimens
  • Worked closely with Patient Liaison to build the discharge follow-up program that is in place at BMC
  • Followed infection control procedures
  • Took and recorded patients’ temperature, pulse and blood pressure
  • Assisted patients with daily functions
  • Monitored fluid intake and output levels
  • Ensured safety and well-being of patients
  • Transported patients to and from different departments
  • Assisted patients with bathing, dressing, hygiene and grooming
  • Partnered with team of registered nurses to achieve overall well-being of all patients
  • Reacted to emergent patient care situations.

Education

Skills

  • Analytical & Critical Thinking
  • Conflict Resolution
  • Time Management
  • Effective Communication
  • Team Leadership
  • Adaptability
  • Customer Service

Activities

  • Youth Volleyball Coach
  • Adult Co-Ed Volleyball Coordinator
  • Humane Society Volunteer

Certification

  • Alcohol Awareness

Timeline

Manager

Maryland National Golf Club
04.2023 - Current

Supervisor

Sheetz
08.2022 - 06.2023

Social Media Manager

Extreme
02.2021 - Current

Call Center Customer Representative (Remote)

Ultimate Staffing
12.2018 - 05.2020

Cocktail Server/Bartender

Hollywood Casino
01.2015 - 08.2020

Program Manager

Cogent HMG
07.2012 - 07.2015

Patient Care Technician/Unit Secretary

City Hospital
08.2011 - 07.2012

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Danielle Yos