Summary
Overview
Work History
Education
Skills
Timeline
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Pia Fresnoza

Jacksonville,FL

Summary

Performance-driven wholesale purchasing professional skilled in sales analysis, pricing negotiation and competitive shopping. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

17
17
years of professional experience

Work History

Retail Buyer

Lotte Duty Free
Tamuning , Guam
01.2019 - 12.2023
  • Plan and develop merchandising strategies that balance customer's expectation and company's objectives.
  • In charge in ordering local made Guam Products to showcase our Island and there specialty.
  • Collaborate with buyers, suppliers, distributors and analyze and negotiate prices, quantities and time scales.
  • Maximize customer interest and sales levels by displaying products appropriately
  • Produce layout plans for stores and maintain store shelves and inventory
  • Forecast profits/sales and plan budgets
  • Monitor stock movement and consider markdowns, promotions, price change clear outs etc.
  • Remain up to date with industry's best practice

Sales Associate

Lotte Duty Free
Tamuning, Guam
06.2018 - 12.2018
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built relationships with customers to encourage repeat business.
  • Organized stockroom shelves according to size, color or style.

Retail Sales Associate

Japan Plaza - Guam Plaza Hotel
Tumon, Guam
05.2013 - 06.2018
  • Assisted customers with finding the right product for their needs.
  • Provided product information and answered customer questions.
  • Demonstrated knowledge of store products and services.
  • Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
  • Greeted customers upon entering the store and provided assistance.
  • Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
  • Processed returned merchandise according to company policies.
  • Completed transactions in an efficient manner while providing excellent customer service.
  • Operated point-of-sale systems accurately to process payments from customers.
  • Handled customer complaints in a professional manner.
  • Offered suggestions for additional items that may be of interest to customers.
  • Adhered to all safety regulations when handling hazardous materials or working with heavy equipment.
  • Promoted special offers and discounts to encourage additional purchases.
  • Inspected purchased items for defects before handing them over to customers.

Restaurant Team Member

Leo Palace Resort
Yona, Guam
12.2006 - 05.2016
  • Greeted customers and provided menus.
  • Assisted in taking customer orders and providing recommendations.
  • Delivered food to tables in a timely manner.
  • Provided quality customer service with a friendly attitude.
  • Communicated clearly with kitchen staff regarding order specifics.
  • Ensured all dishes were prepared according to restaurant standards.
  • Replenished condiments and other supplies at tables and stations.
  • Bussed, cleared, and reset tables as needed throughout shift.
  • Stocked front-of-house supplies such as napkins, utensils, straws.
  • Organized takeout orders for customers on the go or ordering ahead of time.
  • Processed payments accurately and efficiently using POS system.
  • Performed opening side work duties including setting up dining area for guests arrival.
  • Answered phone calls promptly and handled inquiries from customers courteously.
  • Trained new team members on restaurant policies and procedures.
  • Followed restaurant guidelines in regards to food safety and hygiene to prevent illness.

Education

Some College (No Degree) - Marketing

University of San Agustine
Iloilo City Philippines

Skills

  • Supplier Relationship Management
  • Data-Driven Decision-Making
  • Promotional Planning
  • Budget Planning
  • Sales Analysis
  • Selling Price Recommendations
  • Product Quality Determination
  • Competitive Analysis
  • Customer Service
  • Vendor Collaboration
  • Critical Thinking
  • Retail Merchandise Buying
  • New Merchandise Presentation
  • Ordering and Purchasing
  • Markup Rate Recommendations
  • Supplier Communication
  • Invoice Payment Authorization

Timeline

Retail Buyer

Lotte Duty Free
01.2019 - 12.2023

Sales Associate

Lotte Duty Free
06.2018 - 12.2018

Retail Sales Associate

Japan Plaza - Guam Plaza Hotel
05.2013 - 06.2018

Restaurant Team Member

Leo Palace Resort
12.2006 - 05.2016

Some College (No Degree) - Marketing

University of San Agustine

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Pia Fresnoza