Accomplished Public Service Administrator, Staff Member, and Social Worker, adept in staff guidance, children's safety and health, and enhancing customer satisfaction. Leveraged strong written and verbal communication to develop innovative programs, significantly improving operations. Expertise in project management and customer care, consistently delivering solutions to marry the strategic guidance of senior leaders and the critical needs of local citizens. A strong team member that always finds unique and effective ways to improve any organization I join.
Hi, I’m
Pia Gray
Stafford,VA
Summary
Overview
12
years of professional experience
Work History
City of Wiesbaden, Germany
Public Service Administrator
08.2018 - 07.2024
Job overview
- Helped develop monthly schedules and assignments.
- Referred customers to appropriate team members, community agencies and organizations to meet needs.
- Worked with senior political leaders to coordinate team development activities, programs, and trainings.
- Assisted in the development and implementation of a variety of innovative policies and strategies to promote client self-sufficiency.
- Monitored program effectiveness against individual participant needs across a wide breadth functional areas.
- Assisted in the development and event management of the city summer camp for children.
- Participated in regular employer-driven development initiatives provided through in-depth trainings and other learning opportunities.
- Increased customer satisfaction by resolving issues.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Provided critical manning of a help-line as part of the City of Wiesbaden's response to the Ukrainian refugee crisis.
City of Mainz, Germany
School Social Worker
01.2016 - 06.2018
Job overview
- Maintained positive relationships with students, faculty, alumni, and administration.
- Supported students, teachers and families during crisis situations.
- Identified student barriers to self-sufficiency and created relevant strategies.
- Collaborated with students, teachers, administrators, parents and outside agencies.
- Advocated for policy changes at school board meetings, leading to more inclusive educational practices.
- Resolved conflicts among students with mediation techniques, promoting harmonious school community.
- Observed student behavior and developed behavioral interventions.
- Monitored students for signs of trauma, abuse and neglect.
- Worked with teachers to implement behavioral improvement plans based on established assessments.
- Connected families with community resources to address needs such as housing, healthcare, and financial assistance.
- Complied with federal, state and local standards relating to child protection, client confidentiality, risk assessment, and reporting and documentation.
- Conducted workshops on bullying prevention, fostering safer school climate.
Paedagogoische Perspektiven E.V.
Social and Family Service Case Worker
01.2013 - 01.2016
Job overview
- Safeguarded vulnerable children from harm through diligent investigation of reported maltreatment allegations.
- Assisted clients in navigating complex systems such as housing programs, healthcare services, or child welfare agencies for improved quality of life.
- Conducted home visits to assess living conditions and provide recommendations for necessary supports or interventions based on observed dynamics.
- Facilitated monthly case conferences, discussing challenges and successes with colleagues to promote continuous improvement in service delivery.
- Increased family engagement by facilitating regular meetings, fostering open communication, and providing education on available resources.
- Enhanced client well-being by conducting comprehensive assessments and developing individualized care plans.
- Maintained detailed records in compliance with agency standards, confidentiality laws, and ethical guidelines for social work practice.
- Collaborated with interdisciplinary teams for optimal client outcomes and facilitated smooth transitions between services.
- Provided emotional support to clients through active listening and empathetic communication, fostering strong therapeutic relationships.
- Expanded professional knowledge through ongoing continuing education opportunities, workshops, and networking events.
- Updated client documentation for accurate, compliant and current records.
- Conducted home visits to assess living environment and facilitate access to necessary resources.
Education
Hessen School For Public Management And SecurityWiesbaden, Germany
Bachelor of Arts from Public Administration And Services
08.2022
University Overview
Bachelor program aimed at producing high quality Public Administrative professionals capable of interpreting and implementing programs as set forth by federal, state, and local law and policies. This field of study focused on the relationship between the administration of government and it's residents and how to efficiently and collectively meet the goals of both.
Johannes-Gutenberg Universitaet MainzMainz, Germany
Bachelor of Arts from Social And Family Work
04.2013
University Overview
Bachelor program aimed at training and producing professional Social workers able to perform in the many areas including, but not limited to, Social and Family Service, Outreach Coordination, Case Management, and Program Management.
- Relevant Coursework: 380 hours of field work, working with local families and child services to identify solutions for pre-identified "at-risk" children. Worked directly under the supervision of program administrators and worked personally with local families and their children.
Martin- Niemoeller SchuleWiesbaden, Germany
High School Diploma
06.2009
University Overview
American Highschool equivalency.
Skills
- Staff Guidance
- Customer Care
- Status Updates/Project Management
- Customer Satisfaction
- Written and verbal communication
- Excellent Event Planner
Timeline
Public Service Administrator
City of Wiesbaden, Germany
08.2018 - 07.2024
School Social Worker
City of Mainz, Germany
01.2016 - 06.2018
Social and Family Service Case Worker
Paedagogoische Perspektiven E.V.
01.2013 - 01.2016
Hessen School For Public Management And Security
Bachelor of Arts from Public Administration And Services
Johannes-Gutenberg Universitaet Mainz
Bachelor of Arts from Social And Family Work
Martin- Niemoeller Schule
High School Diploma
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