PIA A. IGARTA
Program | Project Specialist
Lacey,Washington
Summary
Well-rounded and versatile professional, skilled in program and project management, customer and client relations, sales, marketing, and training. A servant leader who believes in the value of teamwork and collaboration, diversity, inclusion and continuous learning. An excellent communicator with the ability to create strategic and tactical business objectives, develop high-performing teams and implement organizational change while focusing on achieving team goals.
Overview
20
20
years of professional experience
6
6
Certifications
Work History
Senior Associate
NATIONAL LIFE GROUP
Lacey, WA
02.2020 - Current
- Licensed Life and Annuity Producer in Washington and California specializing in living benefits.
- Educated and presented to clients using “Living Life by Design” tool to analyze and provide the best product available for target customers.
- Collaborate with Certified Field Trainers and field directors for client management and prospecting.
- Coordinate team meetings and support trainings for new agents undergoing state required pre-licensing course.
- Produced documentation, status reports and presentations during team meetings to improve team performance.
Administrative and Program Manager
HWG Enterprise LLC
Lakewood, WA
05.2019 - 01.2020
- In-charge of over all operations to include supervising, planning and organizing administrative systems.
- Improved cross functional collaboration between associates, consultants, distributors and dealers by conducting regular meetings, focus group discussions and conducting open house events.
- Developed and implemented programs and events that were planned accordingly ensuring return of investments were achieved regularly thru monthly strategic planning, distributors meeting and consultant’s coordination meeting.
- Regularly monitored program effectiveness and identified actionable improvements . Created reports and group presentations to inform and improve team performance.
Participant
Microsoft Military Spouse Technology Academy
Lakewood, WA
09.2018 - 02.2019
- Participated in an intensive, full-time, five-and-a-half-month-long program that includes academic and technical training and practical exercises aligned to meet industry needs for Information Technology professionals specializing in Server and Cloud Administration.
- Set up, configure and maintain company networks and system infrastructure; generate system improvements based on business needs.
- Install and configure Windows Server 2012.
- Troubleshoot and resolve network connectivity and stability issues and test networks for weaknesses.
- Implement Microsoft Azure Infrastructure Solutions.
Project Specialist
Pacific Mountain Workforce Development Council
Tacoma, WA
05.2018 - 09.2018
- Effectively coordinated all events, schedules and programs between military spouse ambassadors and partner agencies to include state agencies, non-profit organization, federal agency, private companies resulting to 100% resource utilization, acquiring training certifications and hiring 6 out of 8 military spouse ambassadors.
- Created marketing materials to promote various programs and events focusing on spouse training and career development.
- Conducted and facilitated presentations, strategic planning and meetings with military spouse ambassadors and partners to gather feedback and create various program proposals to address military spouse unemployment and underemployment.
Program Manager
US Chamber of Commerce – Hiring Our Heroes
Tacoma, WA
10.2017 - 12.2017
- Maintained operational oversight of the Hiring Our Heroes Military Spouse Professional Network, Joint Base Lewis-McChord chapter providing information and resource referrals to partner agencies and within the military installation.
- Extended outreach and services to other military installations throughout Western Washington by coordinating with various government agencies, family readiness groups, key spouse program, non-profit agencies and private corporations that provides services for military spouses.
Project Manager
WM Wireless Inc
Long Beach, CA
07.2012 - 07.2016
- Directed a team of engineers and technicians in the San Francisco Bay Area handling T-Mobile accounts and attained 100% completion of the T-Mobile-Ericson modernization project in the San Francisco Bay Area market.
- Coordinated with other project and construction managers at T-Mobile and Ericsson ensuring scope and direction of projects were completed as scheduled.
- Monitored, tracked and reported project progress, reallocated resources as needed and managed risks, resolved issues as quickly as possible.
- Established and standardized an innovative reporting system and developed more efficient pricing techniques to ensure company profitability.
Brand Manager
Sanofi-Aventis, Philippines, Inc
Manila, Philippines
01.2009 - 09.2009
- Developed strategic medico marketing programs and developed the first localized, patient-focused communication plan for the team resulting to increased prescription productivity by 100% in all training institutions.
- Planned, partnered and consulted with all stakeholders, created a 3% positive growth for the brand in a period of declining company performance.
- Improved market share by 4%, strengthened 2nd place brand ranking, and increased profitability despite budget constraints.
District Sales Manager
Sanofi-Aventis Philippines, Inc
02.2006 - 12.2008
- Managed the district sales performance by monitoring activities aligned with corporate division plans and strategies ensuring that all resources were maximized accordingly, target doctor coverage was attained, and 100% sales targets achieved consistently especially in key hospitals and institutions.
- Created and monitored plans of action that ensured 100% implementation of all tactical activities per territory.
- Developed team talents and improved sales effectiveness, leading to the promotion of five sales representatives to Senior Professional representative, Key accounts specialists and a district manager.
Associate Learning & Development Manager
Sanofi-Aventis Philippines, Inc
Makati City
07.2005 - 01.2006
- Achieved a 100% completion and rolled out of the first sales assertive selling technique customizing changes according to local training needs of the cardio diabetes team while maintaining regional directives intact.
- Assisted the district managers in identifying training needs of their team by conducting field work and formulating OPTIMA based (intranet) follow up reports, quizzes and quick reference guide contributing to 100% improvement in field sales report.
Education
Bachelor of Arts - Communication Arts
Skills
Strategic Planning and Operations Management
Project Management
Program Management
Sales Management
Cross-team Management and Collaboration
Information and Resource Referrals
Communication
Leadership
Coaching and Career Development
Training and Presentation
Marketing Management
Investment Management
Networking
Problem Solving
Volunteer Works
Military Spouse Professional Network
North Thurston Public School Parent Volunteer
USO Volunteer (pending)
Certification
Licensed, Life Producer and Annuities (Washington, California)
Timeline
Senior Associate - NATIONAL LIFE GROUP
02.2020 - Current
Administrative and Program Manager - HWG Enterprise LLC
05.2019 - 01.2020
Participant - Microsoft Military Spouse Technology Academy
09.2018 - 02.2019
Project Specialist - Pacific Mountain Workforce Development Council
05.2018 - 09.2018
Program Manager - US Chamber of Commerce – Hiring Our Heroes
10.2017 - 12.2017
Project Manager - WM Wireless Inc
07.2012 - 07.2016
Brand Manager - Sanofi-Aventis, Philippines, Inc
01.2009 - 09.2009
District Sales Manager - Sanofi-Aventis Philippines, Inc
02.2006 - 12.2008
Associate Learning & Development Manager - Sanofi-Aventis Philippines, Inc
07.2005 - 01.2006
Miriam College - Bachelor of Arts, Communication Arts