Pia Morales
Kansas City,Kansas
Summary
Dynamic operations manager with extensive experience overseeing shift operations and driving teams to achieve organizational goals. Proven ability to address challenges through strong problem-solving skills and a proactive approach. Consistent record of elevating team performance by fostering effective communication and implementing strategic planning initiatives. Committed to cultivating a collaborative work environment that promotes efficiency and excellence.
Overview
9
9
years of professional experience
Work History
Shift Leader Manager
Wendy’s
Shawnee, Kansas
09.2022 - Current
- Oversaw daily operations, ensuring adherence to company policies and procedures.
- Trained and mentored staff on best practices for customer service and operational efficiency.
- Monitored performance metrics, providing feedback to team members for continuous improvement.
- Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
- Established clear lines of communication within the team, promoting collaboration and efficient problem-solving capabilities among staff members.
Acting GM
Church’s Chicken
Kansas City, Kansas
10.2016 - 06.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Developed and maintained courteous and effective working relationships.
Education
High School -
Montebello High School
Montebello, CA05-2004
No Degree - Medical Assistant
Mid-America College of Health And Sciences
Merriam Kansas10-2025
Skills
- Production timeline management
- Client relations management
- Production performance reporting
- Conflict resolution skills
- Policy Enforcement
- Strategic resource distribution
- Shift Paperwork Completion
- Team empowerment
- Quality assurance inspections
- Positive attitude
- Cash handling
- Effective problem resolution
Accomplishments
SerevSafe: Food Protection Manager Certification
ServSafe: Food Handler Certification (Kansas)
Basic Life Support (CPR and AED)
Basic knowledge on phlebotomy skills
Basic knowledge on performing an EKG test.
Language
Spanish - Native
English - Fluent
Timeline
Shift Leader Manager
Wendy’s
09.2022 - Current
Acting GM
Church’s Chicken
10.2016 - 06.2021
High School -
Montebello High School
No Degree - Medical Assistant
Mid-America College of Health And Sciences