Summary
Overview
Work History
Education
Skills
Accomplishments
Language
Timeline
background-images

Pia Morales

Kansas City,Kansas

Summary

Dynamic operations manager with extensive experience overseeing shift operations and driving teams to achieve organizational goals. Proven ability to address challenges through strong problem-solving skills and a proactive approach. Consistent record of elevating team performance by fostering effective communication and implementing strategic planning initiatives. Committed to cultivating a collaborative work environment that promotes efficiency and excellence.


Overview

9
9
years of professional experience

Work History

Shift Leader Manager

Wendy’s
09.2022 - Current
  • Oversaw daily operations, ensuring adherence to company policies and procedures.
  • Trained and mentored staff on best practices for customer service and operational efficiency.
  • Monitored performance metrics, providing feedback to team members for continuous improvement.
  • Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
  • Established clear lines of communication within the team, promoting collaboration and efficient problem-solving capabilities among staff members.

Acting GM

Church’s Chicken
10.2016 - 06.2021
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Organized and detail-oriented with a strong work ethic.
  • Developed and maintained courteous and effective working relationships.

Education

High School -

Montebello High School
Montebello, CA
05-2004

No Degree - Medical Assistant

Mid-America College of Health And Sciences
Merriam Kansas
10-2025

Skills

  • Production timeline management

  • Client relations management

  • Production performance reporting

  • Conflict resolution skills

  • Policy Enforcement

  • Strategic resource distribution

  • Shift Paperwork Completion

  • Team empowerment

  • Quality assurance inspections

  • Positive attitude

  • Cash handling

  • Effective problem resolution

Accomplishments

SerevSafe: Food Protection Manager Certification

ServSafe: Food Handler Certification (Kansas)

Basic Life Support (CPR and AED)

Basic knowledge on phlebotomy skills

Basic knowledge on performing an EKG test.

Language

Spanish - Native
English - Fluent

Timeline

Shift Leader Manager

Wendy’s
09.2022 - Current

Acting GM

Church’s Chicken
10.2016 - 06.2021

High School -

Montebello High School

No Degree - Medical Assistant

Mid-America College of Health And Sciences

Similar Profiles

CREATE PROFILE