Summary
Overview
Work History
Education
Skills
Timeline
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Piandra Dacillo

Mesa,AZ

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. I have been working in customer service for over 16 years, I take pride on taking care of our consumers. I love to build my team up to take them to the next level in their careers.

I want to be part of a company that has a lot of opportunities to grow into.

Overview

17
17
years of professional experience

Work History

E-Commerce Supervisor

Frys/Kroger
02.2021 - Current
  • Worked well in a team setting, providing support and guidance.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Provided professional services and support in a dynamic work environment.
  • Identified issues, analyzed information and provided solutions to problems.
  • Picking groceries in a timely matter
  • Delivering customers groceries
  • Ensuring customers receive their groceries on time

Assistant Front End Manager

Frys/Kroger
06.2017 - 02.2021
  • Spearheaded the implementation of new payment processing systems, ensuring smooth transitions for both employees and customers during rollout periods.
  • Promoted a clean and organized store appearance by overseeing restocking efforts, directing cart retrieval, and supervising cleaning schedules.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Taking care of customer needs
  • Worked effectively in fast-paced environments.

Front End Manager

Kroger
11.2008 - 04.2017
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Defined clear targets and objectives and communicated to other team members.
  • Established team priorities, maintained schedules and monitored performance.
  • Taking care of customers needs

Cashier

Ralphs Grocery
03.2007 - 09.2008
  • Collected carts when needed.
  • Cashiered
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Used POS system to enter orders, process payments and issue receipts.


Education

High School Diploma -

Sunny Hills High School
Fullerton, CA
06.2005

Skills

  • Scheduling and Time-Tracking
  • Competitor Analysis
  • Order Fulfillment
  • Product Management
  • Orientation and training
  • Managing Operations and Efficiency
  • Helping associates problem solve
  • Taking care of customers issues
  • Multitask
  • Creating schedules for employees and delegated hours

Timeline

E-Commerce Supervisor

Frys/Kroger
02.2021 - Current

Assistant Front End Manager

Frys/Kroger
06.2017 - 02.2021

Front End Manager

Kroger
11.2008 - 04.2017

Cashier

Ralphs Grocery
03.2007 - 09.2008

High School Diploma -

Sunny Hills High School

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Piandra Dacillo