Pichaya Tapwantong
Vienna,Virginia
Summary
I’m looking for a career where I can use my experience, education, and strengths in a way that feels fulfilling and allows me to grow. I enjoy working with people, supporting a team, and creating a positive environment. I learn quickly, work hard, and I’m comfortable helping in many different areas. I’m hoping to find a long-term role where I can contribute, improve, and build a future.
Overview
4
4
years of professional experience
Work History
Guest Services Lounge Attendent
Flik International
Washington Dulles Airport, VA
10.2025 - Current
- Provide premium hospitality and concierge-level service to travelers in a luxury lounge.
- Coordinate with kitchen, bar, and cleaning teams to maintain smooth lounge operations.
- Resolve guest concerns with professionalism, empathy, and discretion.
- Maintain organization, cleanliness, and safety standards.
Assistant Manager
Sushi Yoshi
Vienna, VA
03.2023 - 10.2025
- Managed daily restaurant operations, including staff scheduling, training, and performance oversight.
- Supervised teams to maintain service quality and food safety.
- Handled customer issues and special requests with solutions-focused communication.
- Managed ordering, inventory, and cost control.
- Assisted with hiring, onboarding, and coaching to improve team performance.
Restaurant Hostess
Pasara Thai
Alexandria, VA
12.2021 - 12.2022
- Greet guests, manage seating and reservations, and help everyone feel welcome.
- Communicate with servers and kitchen staff to keep tables moving smoothly during busy times.
- Keep the host stand and entrance organized, answer questions, and support guest needs with a friendly attitude.
Education
Master of Business Administration (MBA) - Entrepreneurship
Bay Atlantic University
Washington, DC05-2021
Bachelor of Business Administration (BBA) - Human Resource Management
Naresuan University
Phitsanulok, Thailand05-2015
Skills
- Customer service and guest relations
- Staff coordination and scheduling
- Team communication and conflict resolution
- Organizational skills and attention to detail
- Microsoft Office proficiency
- POS system expertise
- Adaptability in fast-paced environments
Career Focus
Open to opportunities in professional environments that value strong interpersonal skills, teamwork, organization, and service. Interested in roles that support operations, administration, people, or customer experience, with room to grow and contribute to company success.
Timeline
Guest Services Lounge Attendent
Flik International
10.2025 - Current
Assistant Manager
Sushi Yoshi
03.2023 - 10.2025
Restaurant Hostess
Pasara Thai
12.2021 - 12.2022
Master of Business Administration (MBA) - Entrepreneurship
Bay Atlantic University
Bachelor of Business Administration (BBA) - Human Resource Management
Naresuan University